ServiceNow AI Developer
2 days ago
Key Responsibilities
- Design, configure, and develop AI/ML-powered solutions within the ServiceNow platform.
Implement and customize ServiceNow AI features including:
Now Assist (GenAI)
- Predictive Intelligence
- Virtual Agent and NLU Models
Performance Analytics and Insights
Build and integrate custom AI/ML solutions using REST/SOAP APIs and external AI services.
- Collaborate closely with solution architects to define AI solution architecture, including data sources, governance, and scalability considerations.
- Monitor AI model performance and continuously fine-tune models to ensure accuracy, relevance, and optimal outcomes.
- Ensure best practices for security, compliance, and data governance across AI implementations.
- Communicate effectively with stakeholders and cross-functional teams.
Required Skills & Qualifications
- 5-7 years of hands-on experience in ServiceNow development with a strong focus on AI/ML capabilities.
- Proven experience working with Now Assist, Predictive Intelligence, Virtual Agent, and Performance Analytics.
- Strong understanding of AI/ML concepts and their application in enterprise platforms.
- Experience with API integrations (REST/SOAP) and external AI/ML services.
- Good communication and stakeholder management skills.
- Ability to work independently and as a strong individual contributor.
Preferred Qualifications
- ServiceNow certifications related to AI, ML, or platform development.
- Experience in large-scale enterprise implementations.
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