ServiceNow AI Developer

2 days ago


Pune, Maharashtra, India Synectics APAC Full time

Key Responsibilities

  • Design, configure, and develop AI/ML-powered solutions within the ServiceNow platform.
  • Implement and customize ServiceNow AI features including:

  • Now Assist (GenAI)

  • Predictive Intelligence
  • Virtual Agent and NLU Models
  • Performance Analytics and Insights

  • Build and integrate custom AI/ML solutions using REST/SOAP APIs and external AI services.

  • Collaborate closely with solution architects to define AI solution architecture, including data sources, governance, and scalability considerations.
  • Monitor AI model performance and continuously fine-tune models to ensure accuracy, relevance, and optimal outcomes.
  • Ensure best practices for security, compliance, and data governance across AI implementations.
  • Communicate effectively with stakeholders and cross-functional teams.

Required Skills & Qualifications

  • 5-7 years of hands-on experience in ServiceNow development with a strong focus on AI/ML capabilities.
  • Proven experience working with Now Assist, Predictive Intelligence, Virtual Agent, and Performance Analytics.
  • Strong understanding of AI/ML concepts and their application in enterprise platforms.
  • Experience with API integrations (REST/SOAP) and external AI/ML services.
  • Good communication and stakeholder management skills.
  • Ability to work independently and as a strong individual contributor.

Preferred Qualifications

  • ServiceNow certifications related to AI, ML, or platform development.
  • Experience in large-scale enterprise implementations.


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