Engagement Manager/ Project Manager
4 days ago
Position Overview
We are looking for an Engagement / Project Manager to create long-term, trusting relationships with our customers. The Engagement / Project Managers role is to oversee a portfolio of assigned customers and develop new business from existing clients.
Responsibilities
Building relationships with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
Serve as the lead point of contact for all customer account management matters
Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
You will interact with a range of customer stakeholders, including engineers, technical project managers, business heads, and C-suite executives.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement
Forecast and track key account metrics
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities
Assist with challenging client requests or issue escalations as needed
Requirements
4+ years of work experience as a Key Account Manager, Project Manager, or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation, presentation abilities, and an entrepreneurial mindset.
Strong verbal and written communication skills
Ateamplayer who takes responsibility for results and is proactive in driving process improvement and execution along with cross-functional teams.
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