IT Application Owner

Role Description

• At the Service, Solutions and AI Domain, our mission is to revolutionize our Private Bank process landscape by implementing holistic, front-to-back process automation. We are committed to enhancing efficiency, agility, and innovation, with a keen focus on aligning every step of our processes with the customers needs and expectations. Our dedication extends to driving innovative technologies, such as AI & workflow services, to foster continuous improvement. We aim to deliver best in class solutions across products, channels, brands, and regions, thereby transforming the way we serve our customers and setting new benchmarks in the industry.
• The IT Application Owner (ITAO) is the custodian of the application and is responsible to apply and enable during Life-Cycle of the application the IT policies and procedures with specific consideration to IT management and Information Security. The ITAO ensures a clear separation of the responsibility within the project, aimed at achieving a safe and secure running of the application and compliance to regulations, policies and standards. The ITAO is responsible for application documentation, application infrastructure reliability and compliance, and is usually the IT SPOC for audit initiatives.
• Join us in our journey to redefine banking with AI and service solutions into the future.

Your key responsibilities

• Ensure Application Stability and Performance: Oversee the structural availability, stability, and performance of applications in your domain (PRD, UAT, SIT).
• Organize Level 3 Support and align/organize Level 2 Support: Collaborate with development teams to organize Level 3 support for the application and align with Service Operations/SO to organize Level 2 support (or setup L2 support in case this couldnt provided by SO)
• Policy Compliance: Ensure policy compliance and take ownership of projects necessary for compliance, such as security monitoring.
• Technical Roadmap Management: Manage the technical roadmap, including technology compliance, and estimate/budget capacity needs.
• AI Risk Management: Identify and proactively manage risks generated from AI usage in the bank, ensuring responsible AI practices are followed.
• Project Participation: Participate in Domain Expert Meetings and contribute to project cost estimates, including "Run the Bank" and total application cost.
• Define Non-Functional Requirements: Ensure project teams incorporate non-functional requirements in their projects.
• Validate Deliverables: Validate deliverables for all projects/changes, such as test plans and analysis documents.
• Knowledge and Documentation: Ensure the availability of all necessary application/service knowledge and documentation.
• Audit Collaboration: Work closely with Audit Teams to avoid delays or escalations related to non-compliance.
• Infrastructure Responsibility: Take responsibility for access and other infrastructure-related topics.
• Stakeholder Engagement: Engage and manage multiple stakeholders to ensure regulatory compliance, smooth operations, and a sound development lifecycle. This includes Business, Security, Development, Test (QA), IT Support, Finance, external Vendors, and Architecture.
• Compliance with IT Policies: Ensure the application is compliant with the company's IT policies based on regulatory requirements.
• Service Availability and Stability: Be accountable for high service availability and stability, while managing projects for maintenance or enhancements.
• DevOps Facilitation: Facilitate a DevOps approach by setting up monitoring, configuring deployment-automation tools, preparing software packages, raising and implementing changes, and managing certificates and software licenses.
• Technical Performance Monitoring: Monitor the technical performance of applications (Response Times, Error Rates, Memory/Storage Usage) and address issues.
• Strategic Planning: Conduct strategic planning for the applications in scope.
• Change Management: Ensure changes to applications are fully aligned with DB standards and regulations, guaranteeing system stability and smooth transitions to production.
• Technical Project Management: Manage technical projects to maintain required service levels.
• Go Live Transitions: Contribute to Go Live transitions.
• Operational Collaboration: Collaborate with Support entities to ensure proper operational levels for the application.
• Capacity Management: Follow up on infrastructure capacity management.

Your skills and experience

• ITIL Framework: Knowledge and certification in the ITIL framework.
• IT Service Management and Cloud Technologies: Experience in IT Service management processes and cloud technologies.
• Educational Background: A bachelors degree in computer science or equivalent.
• Distributed Development Teams: Experience working with distributed development teams especially between Europe (Germany and Romania) and India - and familiarity with the Software Development Life Cycle (SDLC).
• Communication Skills: Excellent written and verbal communication skills at all levels, including senior management.
• Audit and Compliance: Experience with audit and compliance, AI/ML ethics & regulation, continuous integration, and DevOps tools.
• Cloud Knowledge: High-level knowledge of Cloud (IaaS, PaaS, SaaS) and the ability to work on tight deadlines.
• DevOps Tools: Skills in utilizing GitHub CI, Jenkins, TeamCity, Ansible, and experience building CI/CD pipelines.
• Source Control and Monitoring Tools: In-depth knowledge of source control (preferably GitHub, Bitbucket) and working knowledge of environment monitoring tools such as Prometheus, Grafana, Geneos, AppDynamics, and New Relic.
• Infrastructure as Code: Knowledge of Infrastructure as Code (Terraform), SQL, and relational databases.
• Enterprise-Scale Development: Basic exposure to delivering good quality code within enterprise-scale development and hands-on experience with cloud security and operations.
• Financial Services: Knowledge gained in Financial Services environments and practical knowledge of database systems and structures.
• AI and Data-Centric Applications: Experience in managing AI and data-centric applications.
• Unix/Linux: Strong knowledge of Unix/Linux including commands and shell scripting.
• Analytical and Conceptual Thinking: Excellent analytical and conceptual thinking skills.
• Agile Delivery Teams: Strong independence and initiative, ability to work in agile delivery teams.