Customer Service Associate

2 weeks ago

Coimbatore, Tamil Nadu, India HRHNext Services Limited Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Company Description

HRHNext Services Limited is proud to be a leading Public Limited contact center in South India with over eight decades of experience. With a workforce of over 1,800 employees spread across multiple strategic locations, including Hyderabad, Uppal, Bengaluru, Coimbatore, Warangal, and Nizamabad, we deliver top-notch services such as inbound and outbound calls, omnichannel customer engagement, predictive and speech analytics. Leveraging the latest technology, we ensure optimized operations and enhanced customer experiences. We distinguish ourselves with premium vernacular services offering personalized multilingual customer experiences, strengthening connections with clients and customers.

Role Description

  • Managing inbound calls.
  • Following various communication scripts when speaking to a customer.
  • Identifying customer needs, answering questions and providing solutions/alternatives to issues.
  • Need to follow up & complete the Document process. – Onboarding.
  • Building product knowledge and improving performance and achieve targets. Based on target
  • achievement can earn incentive benefits. (Up to 10K)
  • Maintaining and improving quality results by adhering to standards and guidelines.

Qualifications

  • Proficient in Customer Support, Customer Service, and maintaining Customer Satisfaction
  • Excellent Phone Etiquette and communication skills
  • Ability to create positive Customer Experience
  • Strong problem-solving abilities and dedication to customer care
  • Ability to work well in a team and handle a fast-paced environment
  • Previous experience in a call center or customer service role is a plus
  • High school diploma or equivalent; further education or certifications in customer service is advantageous

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