Backend Support Engineer

Experience
: years

Salary
: INR / year (based on experience)

Expected Notice Period
: 7 Days

Shift
: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type
: Remote

Placement Type
: Full Time Permanent position(Payroll and Compliance to be managed by: A Series A funded California based Software Development Company)

(*Note: This is a requirement for one of Uplers' client - A Series A funded California based Software Development Company)

What do you need for this opportunity?

Must have skills required:
compliance standards such as SOC-2 and GDPR, aggregation frameworks, GraphQL, AWS, MongoDB, Node Js

A Series A funded California based Software Development Company is Looking for:
About The Role
We are seeking an experienced Support Engineer to handle backend debugging, production triage, and performance optimization across our AWS-hosted , GraphQL, and MongoDB stack.

This role is backend-heavy and critical to maintaining uptime, reliability, and customer satisfaction.

Support Engineers will also contribute a portion of their working hours to Quality Assurance (QA). At our startup's high pace, maintaining consistent knowledge transfer across releases can be difficult. Hands-on QA participation helps Support Engineers better understand the product, stay aligned with release changes, and act as an implicit knowledge bridge between product, engineering, and support.

You will collaborate closely with engineering, QA, and product teams across US and India time zones to ensure smooth operations and quick resolution of production issues.

Key Responsibilities

• Diagnose, debug, and resolve backend issues in and GraphQL services hosted on AWS Elastic Beanstalk, EC2, and CloudFront
• Write, optimize, and analyze MongoDB aggregation pipelines for analytics, dashboards, and large dataset operations
• Collaborate with QA teams during pre-release testing to gain hands-on understanding of new features and regression areas
• Participate in QA test cycles to validate bug fixes, API behavior, and production readiness
• Review logs and metrics (AWS CloudWatch, ELB, Beanstalk) to identify and resolve performance bottlenecks
• Work with distributed teams across time zones to ensure smooth handoffs and continuous support coverage
• Contribute to postmortems, documentation, and long-term reliability improvements
• Participate in on-call rotations and maintain strong communication during incident response

Technical Skills
Core Expertise:

• Deep hands-on experience with MongoDB aggregation frameworks and query optimization
• Proficiency in (Express / Apollo Server) and GraphQL schema or resolver design

Infrastructure Knowledge:

• Experience with AWS Beanstalk, EC2, CloudFront, S3, and ELB
• Familiarity with logging and observability tools such as CloudWatch, New Relic, or Datadog
• Additional Skills:
• REST and GraphQL API debugging
• Understanding of frontend-backend data flow (React familiarity is a plus)
• Experience with GitHub Actions, CI/CD pipelines, and deployment troubleshooting

Soft Skills

• Strong analytical and debugging mindset
• Clear communicator across distributed teams
• Ownership-oriented with a focus on stability and long-term solutions
• Comfortable working in US primary hours with defined India-time overlap for collaboration
• Adaptable to startup environments and eager to learn through direct product exposure and QA involvement

Preferred Qualifications

• Prior experience in SaaS or multi-tenant systems
• Exposure to microservices or event-driven architecture
• Understanding of data security and compliance standards such as SOC-2 and GDPR

Engagement Type: Fulltime

Direct-hire on the Delightree payroll

Shift time- 11 PM to 4AM IST (Remaining IST Time)

Job Type: Permanent

Location: Remote

Interview Process - 3 Rounds

How to apply for this opportunity?

• Step 1: Click On Apply And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview

About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you