Facility Supervisor

Key Responsibilities:

Facility Management:

• Oversee maintenance, cleaning, and overall functionality of BPO centers across various locations.
• Ensure that facilities meet all health, safety, and regulatory standards.
• Coordinate with external vendors for maintenance, repairs, and upgrades as necessary.

Space Planning & Optimization:

• Develop strategies to maximize space utilization and optimize office layouts based on headcount and business growth.
• Plan and execute office moves, expansions, or renovations in collaboration with the real estate and project teams.

Budgeting & Cost Control:

• Manage the annual facilities budget and control costs associated with facility operations and maintenance.
• Develop cost-saving initiatives without compromising quality and employee comfort.

Vendor & Contract Management:

• Negotiate contracts and manage relationships with service providers, including security, housekeeping, cafeteria, and technical maintenance.
• Ensure vendor compliance with service-level agreements and monitor performance regularly.

Safety, Security, and Compliance:

• Develop and enforce health, safety, and security protocols across all facilities.
• Conduct routine safety audits and ensure emergency preparedness procedures are in place.
• Ensure compliance with local and national regulations, including fire safety, waste management, and environmental sustainability.

Sustainability Initiatives:

• Lead sustainability efforts by implementing energy-saving measures and waste reduction strategies.
• Monitor energy usage, water consumption, and overall environmental impact, recommending improvements as needed.

Team Leadership:

• Lead and mentor a team of facility managers and support staff across locations.
• Provide training and development opportunities, focusing on operational excellence and service quality.

Crisis Management:

• Establish protocols for crisis situations, such as natural disasters, electrical outages, or health crises.
• Coordinate response efforts, ensuring minimal disruption to operations and the safety of all employees.

Stakeholder Communication:

• Regularly communicate with senior management, providing updates on facility projects, budgets, and compliance matters.
• Collaborate with internal stakeholders to understand facility needs and address operational challenges proactively.

Transport

• Strategize and oversee employee transportation services to ensure reliability, cost efficiency, and compliance with safety and regulatory standards.
• Evaluate and implement technology-driven solutions for efficient route management, real-time tracking, and service optimization.
• Lead contract negotiations and strategic partnerships with transport providers, establishing KPIs and ensuring high service levels.

Soft Services

• Establish high standards for all soft services, including janitorial services, cafeteria management, waste disposal, landscaping, and pest control.
• Implement performance management systems to monitor vendor compliance, assess service quality, and drive continuous improvement.
• Conduct periodic reviews of soft services to enhance employee experience and address evolving needs.

Hard Services

• Oversee all critical hard services related to building infrastructure, including electrical systems, HVAC, plumbing, and fire safety.
• Implement a proactive maintenance strategy for all assets, utilizing predictive maintenance technologies and optimizing asset lifecycle.
• Ensure full compliance with industry standards, safety protocols, and regulatory requirements for all hard services.