Application Support With Cloud Knowledge

1 week ago

Bengaluru, Karnataka, India Kaizen Sra Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

JD for SaaS Technical Support Engineer

Position: L2.5 Engineer

Exp - 3 to 6 years of exp.

Job description:

  • Minimum of 3 to 6 years of experience in Support operation framework.
  • Maintain detailed documentation of customer interactions, support tickets, and

resolutions in our ticketing system.

  • Monitor system performance and alerts, proactively identifying potential issues before

they impact customers.

  • Collaborate with cross-functional teams, including product and engineering, to resolve

customer issues and improve product functionality.

  • Stay updated on product changes, new features, and industry trends to provide informed

support and recommendations.

  • The ideal candidate will possess strong problem-solving skills, excellent communication

abilities, and a customer-first mindset, ensuring that our Customer receive the highest

level of support.

  • Strong troubleshooting and problem solving skills
  • Knowledge of SaaS solutions, Edge computing and IOT solutions
  • Basic understanding of networking, database and software applications
  • Experience with Support ticketing system (Zendesk, JIRA)
  • Good to have knowledge in Microsoft technologies such as C# and Azure Clo

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