Software Application Engineer

Your work days are brighter here.

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

Do what you love. Love what you do.

At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

Come be a part of something big.

Workday is embarking on our next growth adventure. As our Business Technology team continues its mission to deliver unparalleled value to our business partners and customers, we are expanding our presence in the Asia-Pacific region with a new Business Technology office in Pune, India. This new office will be an essential development center to propel the growth of our company through transformational programs for Go-To-Market and Enterprise Data Analytics teams. If you want to be a part of building something big that will drive value throughout the entire global organization, then this is the opportunity for you. You will be working on top priority initiatives that span new and existing technologies - all to deliver outstanding results and experiences for our Customers and employees.

About Go-To-Market Team:
The Business Technology Go-To-Market team works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving exceptional Customer and employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions for our Marketing, Sales, Services, Customer Support & Legal business functions with Salesforce being the primary platform alongside other cutting edge platforms like SnapLogic for Integrations, Conga/Apttus for CPQ, CLM, AWS as PaaS, Coveo Search Platform, OKTA for SSO and others

About the Role

About the Role

The Software Application Engineer- Salesforce Platform at Workday is part of the GTM (Go-To-Market) Platform team that is responsible for the Salesforce implementation at Workday.

Our team enables continuous improvements to the application and supports our Marketing, Sales, Services, Support, Finance and Legal business partners; responsibilities include responding to service requests, incidents and enhancements and driving automation to increase efficiency in business processes. The right candidate has deep technical experience in all the capabilities and functionalities of the platform and a proven track record of driving best practices and processes.

Responsibilities:

Application Support activities (Service Request, Incident & Problem management, build Proactive Monitoring capabilities, Bug Fixes, Enhancements) in the Salesforce Platform team

Technical:

• • Software Application Troubleshooting at Application, Database, Network & Integration layers
  • Software Application Development (Bug Fixes & Enhancements) on the Salesforce platform using Object Oriented design methodologies and Salesforce technologies- Apex, Visual Force, Apex Triggers, Salesforce Integrations, APIs on
  • Salesforce Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.
  • Develop monitoring systems for the critical Salesforce Platform business workflows to preempt issues and resolve
  • Lead and deliver Automation of tasks/service requests

Process:

• • Perform trend analyses, and develop action plans for improving SLAs and reducing case volume and problems
  • Incident troubleshooting, resolution and technical root cause analysis to address the problem permanently
  • Identify business risks, inefficiencies, issues and opportunities related to Salesforce platform.
  • Create documentation, maintain standardization and look for ways to continuously improve processes & procedures.

Business/Functional:

• • Develop expertise of Workday Go-To-Market business applications end-to-end
  • Develop subject matter expertise of Workday's Enterprise Applications including Integrations

About You

Basic Qualifications 

• Bachelor's with 5+ years of experience OR MS with 3+ years in Computer Science or Information Technology
• At least 5+ years in Enterprise Software Application Support OR At least 5+ years in Enterprise Software Application Development
• Strong technical knowledge of enterprise software application development and enterprise application integrations (Salesforce, Apttus, MuleSoft/SnapLogic)
• Hands on experience troubleshooting technical issues on Salesforce platform end-to-end (Application, Database, Network & Integration layers)

Other Qualifications:

• Knowledge of IT service management tools and best practices (preferred)
• Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
• Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users. Demonstrated ability to learn and embrace new technologies, applications, and solutions.

Professional Certifications:

• Salesforce Certified Developer (Required)
• Salesforce Certified App Builder / Salesforce Certified Administrator (Required)
• Enterprise Integrations (MuleSoft/SnapLogic) (Preferred)
• ITIL Foundation Certification (Preferred)
• Apttus Product Certification (Preferred)

Our Approach to Flexible Work
 

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

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Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

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