Salesforce Support Engineer

1 week ago

Delhi Greater Noida NCR, India Mercer Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Contribute to the design, development, and implementation of complex Salesforce solutions, automation, and integrations, ensuring alignment with business goals.
  • Contribute/coordinate to optimize Salesforce functionality, including evaluating new features, implementing best practices, and attending system upgrades and enhancements activities.
  • Coordinate and contribute on Level 2 and Level 3 support activities, troubleshooting issues and escalating when necessary, ensuring minimal disruption to business operations.
  • Collaborate with cross-functional teams, working both autonomously and as part of a team.
  • Sending stakeholder communications, providing clear updates on project progress, system changes, and incident resolutions, fostering transparency and trust.
  • Stay current with Salesforce releases, features, and industry best practices; recommend and implement improvements to maximize platform value.
  • Contribute to the process of Design and develop automation workflows using Salesforce Lightning flows to streamline business processes.
  • Participate in complex system integrations, ensuring data integrity, security, and seamless interoperability across enterprise systems.
  • Coordinate and contribute to user access, security profiles, and permissions, maintaining compliance with security standards and best practices.
  • Ensure adherence to ITIL standards for incident, problem, and change management, maintaining high-quality service delivery.
  • Support team members and end-users, fostering a culture of continuous improvement and knowledge sharing.
  • Support workflows using tools like ServiceNow, ensuring efficient incident and change management processes.

Preferred candidate profile

  • 2-3 years of hands-on Salesforce support experience, with a proven ability to supports solutions and coordinate initiatives lead by SME.
  • Good technical expertise in Salesforce Lightning, automation, and integration techniques, with a strategic mindset.
  • Good stakeholder management skills, with the ability to communicate effectively across technical and non-technical audiences.
  • Good knowledge of evaluating and implementing AppExchange solutions and third-party integrations.
  • Familiarity with ITIL standards, incident management, and change control processes.
  • Ability to work autonomously, prioritize tasks, and manage multiple initiatives simultaneously.
  • A proactive, self-motivated attitude with a passion for continuous learning and improvement.
  • Flexible work approach as some weekend/public holiday work and on call work will be required in this role.
  • The candidate should be ok to support the Australian charter
  • Role will be required to support Pacific work hours supporting Australia/New Zealand.
  • Must have Salesforce Administrator Certification (Non- Negotiable)

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