Customer Support Executive

2 days ago


Malleshwaram, Karnataka, India Tirtha Yatra Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Roles and Responsibilities:

Answer phone calls in a more professional manner and provide information about products and services as required by the callers

Keep records of interactions and transactions of customer .

Process orders, applications, and forms

Render administrative support to other customer care team members when the need arises, or as instructed

Follow up customers and ensuring that customer's requests are attended to accordingly.

Encourage and motivate team members for continuance of quality service delivery

Requirements and skills

Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing

Ability to effectively work with a team

Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time

Possession of interpersonal skills to be able to relate cordially with different classes of people

Ability to handle stress well

Ability to listen and pay attention to details

Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers

Possess a pleasant and clear speaking voice, coupled with a fluency in English

He/she must be highly motivated

He/she should be open minded and enthusiastic towards excellence

Possess a fair knowledge on how to use the computer system and its basic application

Possess flexibility and ability to effectively perform multiple functions at a time

Ability to work under pressure and still meet up with deadlines without making errors

Possess excellent telephone etiquette

Please share your resume to

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment

Ability to commute/relocate:

  • Malleswaram, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Customer support: 1 year (Required)

Language:

  • English (Required)
  • Kannada (Required)
  • Hindi (Preferred)
  • Tamil/Telugu (Preferred)

Work Location: In person



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