Director, Global Technical Services

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

As the Technical Services Director (Global Scale Team), you are the leader for a global technical team of Professional Services Consultants that provides expertise and guidance in customers' network security and zero trust post-sales journey. The Global Scale Team is responsible for the delivery and deployment of Palo Alto Networks solutions to customers globally, ensuring their success and establish Palo Alto Networks as a customer's cybersecurity partner of choice.

Your Impact

• Lead a team of gifted consultants that deliver the majority of a customer's first services experience from Palo Alto Networks.

• Lead the largest team of consultants within Palo Alto Networks that are globally dispersed.

• Be responsible for the largest contribution margins per project delivered by your team.

• Enable top-talent to significantly enhance their career within Palo Alto Networks through supporting them to take on new challenging roles in other adjacent departments / functions within Palo Alto Networks.

• Shape the delivery methodology for well defined services to drive maximum value for Palo Alto Networks' customers.

• Be part of the Technical services leadership team to collaboratively define and execute delivery strategy and then execute tactically to deliver upon these the associated strategic objectives

• Partner with stakeholders such as in-region teams, PMO, RMO, Services sales etc to drive organisational goals for Revenue, Margin, Efficiency and Automation

Your Experience 

• Have a deep understanding of leading large , outsourced, teams of Professional Services consultants, on a global basis, with a minimum of 5 years of experience in a global setting.

• Demonstrable experience in building high performing teams where team members feel appreciated and have their talents fully utilised and explored

• Be highly data driven to allow new initiatives and changes to be underpinned on facts and enable a very high degree of staff commitment and support from staff to execute these successfully.

• Must be comfortable to challenge the status quo in a respectful manner to drive to positive disruption.

• Bring a high level of energy and enthusiasm in leading the team and be willing to get with the team to build a deep level of "grass roots" understanding of the consultants tasks and challenges

• 8+ years of experience in leading teams of technical consultants in either a delivery or pre-sales setting where experience with both  is preferable.

• Excellent stakeholder management skills where staying true to the mission of PAN is paramount to the objectives of you and your team. 

• Experience in leading culturally diverse teams and in particular have experience with leading teams in India on a remote basis.

• Excellent vendor management and relationship building skills

• Solid financial acumen and experience in running a 10M+ P&L

The Team

You will be part of a global Technical Services organization responsible for deployment and post-deployment services of our technologies for our global customers. Our mission is to ensure that every customer is rapidly and reliably deployed, fully adopted and realizing value, technically healthy and have the best experience in the cybersecurity industry. 

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.