Manager- Customer Hold Senior Analyst

OTC / Contract Accounting

Who we are? 

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. 

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. 

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Why JCI:

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Job Description:

• With a strong analytical approach, support the business by understanding customer disputes, assist with the research of cases to resolve customer issues on accounts, and support actions to prevent delinquent payment.
• Directly interact with Operations, Sales, and Support personal at Branch/District levels
• In parallel with resolving/addressing disputes and AR issues, identifies root causes for use in improving processes and preventing recurring of disputes/AR issues.
• Lead and drive calls and other forums as agreed with Sales/SSC/Branch/customers. Drive discussions with Collections, Billing, Booking and other functional leaders to tactically resolve disputed AR/90+ aged issues.
• Maintain communication logs related to details of the dispute, discussions and agreed upon solution with internal teams and customers in the ERP.
• Manage and Process Adjustments like full credits, Credit Rebills and Write Offs with appropriate Delegation of Authority (DOA)
• Achieving monthly targets & KPI's as published.
• Review, manage and mitigate credit service hold accounts through dispute resolution and collections activities.
• Act as single point of contact for all related queries from Sales/SSC/Branch/Internal OTC teams/Customers.
• Continuously seek out better ways of performing process & supports process improvement initiatives

What we look for?

• Minimum: Bachelor's Degree in any stream.
• 5+ years of relevant experience into Collections & Disputes. Prior experience of dispute management is must.
• Expertise in AR/Order to Cash domain.
• Good hands-on knowledge of MS Excel, VLOOKUP, pivot tables and basic MIS reporting.
• Problem solving and analytical approach
• Business communication (both verbal and written) is a must
• Ability to work in a high pressured, fast moving, and challenging environment.
• Excellent customer centricity along with organized & Detail Oriented approach.

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.