Global Wellness

*Responsibilities include:*

• Assemble and complete professional decks for routine business reviews and internal presentations, including the development of comprehensive speaker notes, and deliver engaging presentations to a global client, ensuring clear communication of key findings and insights.
• Support business reviews with thought leadership and present growth opportunities in this forum
• Represent the department in client-facing meetings and events, as indicated
• Collaborate with site managers to assess real-time staffing needs, make strategic decisions regarding vendor staffing allocation, and manage the invoicing process for the department, fostering a data-driven approach to resource management and ensuring the timely and accurate processing of vendor payments.
• Coordinate with the learning department to accurately track, document, and report the completion of client-required courses within the designated platform, ensuring adherence to all relevant guidelines and facilitating a culture of continuous learning and professional development.
• Develop, coordinate, and facilitate comprehensive onboarding training for vendors, ensuring they are well-equipped with the knowledge and resources necessary to meet performance expectations and contribute effectively to the organizations objectives.
• As needed, assist colleagues with internal audits to ensure all wellness initiatives and processes are aligned with the clients Statement of Work, fostering a culture of compliance and continuous improvement while proactively identifying and escalating potential areas of risk.
• Partner consistently with TaskUs Client Services and Operations personnel as one team.
• Provide support to site managers for client visits, ensuring engaging presentations, effective communication and collaboration between all stakeholders while maintaining a high level of professionalism and client satisfaction.
• Partner with stakeholders across multiple departments, sites, and geographies to promote wellness and resiliency initiatives and requirements.
• Lead audit and compliance reviews, prepare presentation decks in partnership with the Data and Research Team.
• Socialize and implement future or changing client requirements regarding wellness.
• Offer solutions utilizing persuasive themes and effective project management strategies.
• Develop a deep understanding of the TaskUs portfolio of Services, Solutions, and efforts, articulating these to the client during business reviews.
• Tackle complex challenges in an ambiguous space and pursue new avenues of solutions or partnerships when appropriate.
• Additional tasks/responsibilities as they arise, demonstrating adaptability, versatility, and a commitment to supporting the team and organizations evolving needs.

*Minimum Qualifications:*

• Masters Degree in Psychology, Social Work, Counselling, Business Administration, Accounting or Communications
• Minimum 5 years of experience in mental health, or another field relevant to this role
• Minimum 3 years experience in a similar role
• Flexible with work hours to support client meetings or senior-level visits across geographical locations and time zones
• Exceptional presentation acumen and experience
• Excellent written and verbal communication skills, including proficiency in creating presentations and delivering them to diverse audiences.
• Superior strategic thinking and problem-solving skills
• Demonstrated experience in vendor management, including contracts, managing invoicing, and coordinating training programs
• Outstanding organizational skills
• Proficiency in relevant software applications, such as GSuite, PowerBI, etc.
• Ability to work collaboratively with cross-functional teams and build strong relationships with vendors, and internal stakeholders
• Forward-thinking and a growth mindset with the ability to adapt and scale.
• Excellent interpersonal skills
• High level of discretion and confidentiality
• Energetic and self-motivated
• Able to work both independently and on a team
• Drive for excellence and quality

*Preferred Qualifications*

• Experience working with stakeholders managing customer care, call center, and/or back office operations
• Experience presenting clinical or health research and data to a non-technical audience