Technical Lead

Cyara is the world's leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara's team, you'll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out:

Want to know what it's really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us:

As a Tech Lead, Engineering at Cyara, you will play a pivotal role in leading and coordinating engineering efforts while also contributing directly to technical projects. You will guide a team of talented engineers, foster collaboration, and drive the successful execution of our product roadmap. You'll support engineers in their development and reviews. This role requires a strong technical background, excellent communication skills, and a passion for delivering high-quality solutions that exceed customer expectations.

You will be responsible for:

• Team Leadership: Lead and coordinate engineering efforts, ensuring alignment with the product roadmap and strategic goals.
• Technical Contribution: Actively contribute to technical projects, providing expertise and driving high-quality outcomes.
• Mentorship and Reviews: Support engineers in their development through mentorship and code reviews, ensuring adherence to best practices.
• Collaboration and Communication: Foster collaboration and effective communication within the team and with other departments.
• Quality Assurance: Ensure the delivery of high-quality solutions that meet customer expectations and business requirements.
• Agile Participation: Lead Agile processes, promoting iterative development and continuous improvement.
• Problem Solving and UX Delivery: Address challenging problems to deliver impactful UX solutions quickly, efficiently, and with high quality.
• Scalable Systems Architecture: Contribute to the evolution of systems architecture, ensuring scalability with the growing demands of the business.
• Collaborative Cross-Functional Work: Share knowledge and communicate effectively (both verbally and in writing) across the organization to align front-end development with overall business objectives.
• Problem Identification and Resolution: Analyze, identify, and address problems or bugs to ensure a seamless and error-free user interface.
• While this position does not require participation in an official on-call roster, Engineering employees are expected to be available to assist with troubleshooting Severity 1 or Severity 2 production issues as they arise. If contacted, employees should be prepared to respond and provide support, leveraging their domain knowledge and skills to resolve critical incidents.

Let's talk about your skills/expertise:

• Advanced, wide-ranging experience using professional concepts and company objectives.
• Applies a deep understanding of the technology stack and development processes to improve overall efficiency and quality.
• Works on complex issues requiring detailed analysis and innovative problem-solving.
• Develops robust solutions that address both immediate and long-term technical challenges.
• Networks with key contacts outside own area of expertise, collaborates across teams, and facilitates knowledge sharing.
• Encourages a culture of continuous learning and improvement.
• Requires a minimum of 8 years of relevant experience and a Bachelor's degree.
• Demonstrates a strong technical foundation and the ability to lead technical projects in previous roles.
• Ability to mentor junior engineers and conduct code reviews.

Front-End

• Advanced programming skills in JavaScript and React, with a focus on front-end development.
• Proficiency in developing and maintaining React applications with modern stack (React + GraphQL).
• Experience with TypeScript, React lifecycle, and state management techniques.
• Familiarity with design systems (e.g., Storybook) and component libraries (e.g., Kendo UI).
• Good understanding of GraphQL and its use with React.
• Experience with front-end build tools like Webpack and packaging strategies.

Back-End

• Advanced programming skills in C# and .NET framework, with a focus on backend systems.
• Proficiency in developing and maintaining microservices-based applications.
• Hands-on experience with cloud computing services (AWS or Azure) and basic infrastructure as code (IaC).
• Solid understanding of performance optimization, memory management, and multithreading.
• Experience with version control systems like Git and familiarity with CI/CD processes.

Deployment

• Advanced skills in AWS CloudFormation, Terraform, and other IaC tools.
• Experience with AWS services such as Fargate, Kubernetes, S3, RDS, Lambda, and Elastic Beanstalk.
• Proficiency in using CI/CD pipelines with tools like Buildkite, CircleCI, Jenkins, etc.
• Ability to design and implement scalable and secure cloud solutions.
• Familiarity with cloud cost management practices.

Security

• Extensive knowledge of web security principles and best practices, with hands-on experience in advanced security implementations.
• Strong experience in designing and implementing security measures to protect against common and advanced vulnerabilities such as SQL injection, XSS attacks, and CSRF.
• Proficiency in optimizing code, queries, and server configurations to enhance performance and scalability.
• Capability to lead security projects, mentor engineers, and advocate for best practices in security and performance optimization across teams.