Tele caller

3 days ago

Kolar Road Bhopal Madhya Pradesh, India SSDIGIMARK Full time ₹ 1,44,000 - ₹ 2,40,000 per year

Job Responsibilities

  • Lead Calling & Conversion
  • Make outbound calls to potential and existing customers to promote products or services.
  • Convert cold leads into warm or hot leads through effective communication and persuasion.
  • Follow up with interested leads to close sales or schedule appointments.
  • Customer Interaction
  • Handle inbound queries politely and professionally, providing accurate information about products or services.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Address customer concerns or objections and provide suitable solutions.
  • Database Management
  • Maintain detailed call logs and update the CRM with relevant customer information.
  • Ensure all data (contact details, feedback, call status) is recorded accurately.
  • Segment and categorize leads based on interaction and interest level (Hot, Warm, Cold).
  • Communication & Follow-ups
  • Send follow-up messages, emails, or reminders to leads and clients.
  • Coordinate with field sales or marketing teams for scheduling meetings or demonstrations.
  • Maintain consistency in follow-up calls to ensure customer engagement.
  • Reporting & Feedback
  • Prepare daily/weekly call reports and share updates with the team leader or manager.
  • Collect customer feedback to improve product presentation and sales strategy.
  • Highlight recurring issues or customer insights to management.
  • Target Achievement
  • Meet or exceed daily, weekly, and monthly calling and conversion targets.
  • Stay motivated and maintain high call productivity.
  • Work under pressure to achieve sales and lead generation goals.
  • Team Coordination
  • Collaborate with marketing and sales departments to refine campaign strategies.
  • Participate in team meetings, training sessions, and performance reviews.
  • Share best practices and assist in improving team efficiency.
  • Professional Conduct
  • Maintain a courteous tone and follow company communication protocols.
  • Adhere to scripts while customizing conversations based on customer responses.
  • Respect customer privacy and comply with company policies on data security.

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Telecalling: 1 year (Required)
  • Sales: 1 year (Preferred)

Work Location: In person

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