Relationship manager-Night shift

2 weeks ago

Surat, Gujarat, India Badiya Brand Full time ₹ 7,20,000 per year

Key Responsibilities

  • Coordinate internally and externally for product design creation and upload designs as per process.
  • Manage and maintain strong, positive relationships with existing customers.
  • Share design proposals and quotations with clients.
  • Ensure high levels of customer satisfaction through consistent follow-ups and proactive communication.
  • Engage in upselling and cross-selling to generate new business from existing customers.
  • Support the business development team in achieving sales targets.
  • Assist in processing customer orders with accuracy and ensure timely delivery.
  • Handle order-related queries and provide end-to-end support throughout the order cycle.
  • Respond to customer inquiries and provide detailed product and delivery information.
  • Create and maintain regular sales reports covering customer interactions, orders, and related activities.
  • Gather and analyze customer feedback to enhance service quality and product offerings.
  • Use Salesforce and other CRM tools to manage leads, track interactions, and ensure timely follow-ups.
  • Meet individual sales targets.
  • Conduct market research and competitor analysis to inform sales strategies.
  • Send design mock-ups, CAD files, progress reports, and regular updates to clients.
  • Understand client requirements and purchasing preferences to tailor offerings effectively.

Job Type: Full-time

Pay: ₹30, ₹60,000.00 per month

Work Location: In person

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