Manager – Quality Management Systems

Job Description

We are seeking a highly skilled and experienced Manager - Quality to lead our quality management initiatives across various areas, including customer quality, process quality, and quality management systems (QMS).

As the Manager - Quality, you will play a critical role in ensuring that our products and services meet or exceed customer expectations and comply with relevant quality standards. We highly value candidates with prior experience in customer quality, process quality, and QMS roles, as they bring valuable expertise and insights to our quality management practices.

Responsibilities

• Develop and implement a comprehensive quality management strategy to drive continuous improvement in customer quality, process quality, and adherence to QMS.
• Establish and maintain quality control processes to monitor and measure key performance indicators (KPIs) related to customer satisfaction, product quality, and process efficiency.
• Collaborate with cross-functional teams, including engineering, production, and customer service, to identify and address quality-related issues and drive effective corrective and preventive actions.
• Conduct root cause analyses and implement robust problem-solving methodologies (e.g., 8D, DMAIC) to address quality issues and prevent their recurrence.
• Lead the development and implementation of quality assurance procedures, including inspection plans, process audits, and product certifications, to ensure compliance with relevant quality standards and customer requirements.
• Drive the development and maintenance of a robust QMS, including documentation, training, and adherence to applicable regulations and industry standards Establish strong relationships with customers, acting as a point of contact for quality-related matters, managing customer complaints, and facilitating effective resolution and communication.
• Conduct regular internal audits to assess compliance with quality standards, identify areas for improvement, and implement corrective actions.
• Lead and develop a team of qualified professionals, providing guidance, coaching, and training to enhance their skills and foster a culture of quality excellence.
• Stay updated on industry trends, emerging quality standards, and regulatory requirements, recommending and implementing necessary changes to ensure ongoing compliance and improvement.

Requirements

• Proven experience in quality management roles, with a focus on customer quality, process quality, and QMS.
• Strong knowledge of quality management principles, methodologies, and tools (e.g., APQP, FMEA, SPC, PPAP).
• Familiarity with relevant quality standards, regulations, and industry best practices
• Excellent problem-solving and analytical skills, with the ability to analyze complex data, identify trends, and drive effective solutions.
• Exceptional communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels of the organization.
• Proficiency in quality management software and tools.
• Strong leadership and team management abilities, with a focus on fostering a culture of quality and continuous improvement.
• Detail-oriented mindset with a commitment to delivering high-quality results.
• Ability to prioritize and manage multiple projects and initiatives simultaneously.
• Continuous learning mindset, keeping abreast of industry trends, emerging technologies, and quality advancements.

Preferred Qualifications:

• BE Mechanical / Metallurgy with Relevant certifications in quality management
• Experience in industries with high-quality requirements, such as automotive, aerospace, medical devices, or electronics.
• Knowledge of lean and Six Sigma methodologies and their application in quality improvement.
• Experience with supplier quality management and supplier development.

Training & Progression

• A career ladder system, which defines the career progression path for employees based on their skills, experience, and length of service
• Integrated career progression framework with other processes in the organization as performance reviews, goals and OKRs, and promotion management.
• Internal Hiring – Advertising posts and promotion opportunities within the organization
• Providing employee development that readies workers for progression, such as training, coaching, mentoring, or involvement in special projects
• Regular Training Opportunities to develop skills at all levels
• Mentoring and Coaching schemes that give the individual's the attention they need

Benefits

Remote Working

Medical Insurance

Life Insurance

Mental Well-being

Family Support and Care

Uniform

Paid Holiday

Learning Environment

Subsidised Healthy Meals

Work-Life Balance

Annual Health Check-ups

Teamwork

Safety and Working for the Community

Open and Transparent Culture

Application Tips

Be curious

Researching our company will help you in your application and in subsequent rounds of interviews too. Find out about us and follow us on social media to know more about our company culture and values. It would be helpful for you to visit our website and know more about our products, people & processes. This will help you decide if a career with us is right for you, and ensure that you send in your application with relevant and correct information.

Complete the application

Every job has a specific set of requirements. In order to boost your chances of being hired, please send in a complete application with all supporting documents and information that is needed by our team. It is good to be accurate, truthful, and correct in your application. We would recommend that you review your application before sending it to us, and focus on quality of content rather than quantity of information.

Referrals

Referrals and references help boost job applications. Getting someone to write a testimonial or recommendation for you can certainly strengthen your prospects. Please be sure to include all contact details of the person who is referring you to us. We may contact the person to find out more about you, so making it a professional and honest referral will help you.

Follow the instructions

This is the biggest application tip that we can give you: read the instructions thoroughly before you send the application over to us. Following the instructions correctly & fully will ensure that your resume goes through the hiring process smoothly and gets processed by the right person at the right time. It will increase your chance of being called for an interview and getting hired.

Application Process

Resume screening

Send in your resume with all the information required. We usually take 10 working days to look over the applications and arrive at a decision – we promise to let you know either way. If your resume is cleared, you move to the next stage in the recruitment process.

Preliminary meeting

This can take place via a video call or a phone call, or even a direct meeting. This preliminary meeting gives us the chance to get to know you more and to clear you for the next round of assessment.

Assessment round

In this round, you will go through a technical or a functional assessment depending on the role that you have applied for. There is also a DiSC assessment round for candidates who apply to us for key roles.

Final interview

If you have made it this far then you get to meet the team leaders or top management of our company – depending on the job that you have applied for. The final interview helps us understand you even more before we hire you for the job.