IT Backoffice Operations Manager

About Infinite

Infinite is a global technology solutions provider headquartered in Rockville, MD. Since 2001, we have been delivering business technology solutions and product engineering services to Fortune 1000 companies across industries including telecom, hi-tech, healthcare, media & entertainment, insurance, banking & financial services, retail, public sector, travel & transport, and government. By leveraging proprietary frameworks, platforms, accelerators, and domain expertise, we help clients accelerate digital transformation and solve complex business challenges.

Our core service offerings include - business transformation, digitalization, cloud services, application development & management, quality engineering & assurance, product/platform engineering, and infrastructure services.

For more information, visit

Position: IT Backoffice Operations Manager

Location:
India – Remote

Shift:
Night Shift (6:30 PM – 4:30 AM IST)

Job Summary

We are seeking a highly organized, detail-oriented, and proactive
IT Backoffice Operations Manager
to support our US IT Operations. The ideal candidate will thrive in a fast-paced environment, manage multiple priorities, and ensure operational excellence while maintaining the highest level of confidentiality and professionalism.

Key Responsibilities

1. Onboarding Management

• Lead and manage the complete onboarding lifecycle, from offer acceptance to employee integration.
• Design and implement structured onboarding programs aligned with company culture and business needs.
• Ensure seamless coordination of pre-joining activities including documentation, background verification, and system access.
• Oversee vendor onboarding and managing negotiations.
• Coordinate with internal teams for provisioning equipment, supplies, and system access before start dates.
• Communicate essential onboarding details (start dates, reporting instructions, etc.) to new hires.
• Maintain accurate onboarding records ensuring compliance with company policies.
• Collaborate closely with IT, HR, and Facilities for onboarding readiness.

2. Employee Experience

• Act as the primary point of contact for new hires throughout their onboarding journey.
• Partner with HR Operations to deliver engaging orientation sessions covering policies, values, and culture.
• Collect feedback from new hires to identify improvement opportunities in the onboarding process.
• Create a positive, professional, and welcoming experience for all new employees.

3. Process Improvement & Compliance

• Standardize and document onboarding workflows while ensuring compliance with labor laws, HR policies, and organizational standards.
• Partner with IT, Admin, and Payroll teams for timely system, tool, and resource provisioning.
• Track and report on onboarding metrics such as new hire satisfaction, retention, and process efficiency.

4. Collaboration & Leadership

• Collaborate with Talent Acquisition and business leaders to ensure smooth workforce integration.
• Mentor and guide junior onboarding coordinators and specialists.
• Lead special projects such as digital onboarding, employer branding, and cultural integration initiatives.

Qualifications & Skills

• 10+ years
  of experience in IT Backoffice Operations, with at least
  5 years specializing in onboarding and/or employee engagement.
• Strong knowledge of onboarding processes, compliance requirements, and best practices.
• Team Management
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage multiple priorities, engage stakeholders, and deliver results within deadlines.
• Proficiency in MIS, ATS, and onboarding tools; familiarity with
  BrassRing
  is a plus.
• Strong analytical and reporting skills with a data-driven approach to process improvements.
• Flexibility and willingness to work in
  night shift (6:30 PM – 4:30 AM IST).