Payroll Shared Service Leader

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Job Description:

About the Role

We are seeking a seasoned and visionary Payroll Shared Service Leader to establish and lead a global Payroll Shared Service Center in India.

If you're energized by the opportunity to build a high-impact function from the ground up, this role offers the autonomy to design, implement, and scale a world-class payroll operation supporting a global organization.

You will play a key role in driving payroll transformation, ensuring operational excellence, and embedding a culture of continuous improvement and innovation.

Key Responsibilities

1. Establishing Payroll Shared Services in India

• Lead the design, setup, and operationalization of the Payroll Shared Service Center in India.

• Define the service delivery model, governance structure, and performance standards.

• Build and mentor a high-performing, customer-centric payroll team capable of supporting multi-country operations.

• Ensure seamless integration with global payroll systems, policies, and processes.

2. Global Transformation Leadership

• Drive global payroll transformation programs to enhance efficiency, scalability, and compliance.

• Champion automation, digital tools, and process standardization across geographies.

• Collaborate closely with HR, Finance, and IT to align payroll strategy with broader business and technology goals.

• Lead change management and communication initiatives to ensure smooth transitions and stakeholder alignment.

3. Metrics and Continuous Improvement

• Develop and own key performance indicators (KPIs) to measure service quality, accuracy, and timeliness.

• Continuously assess operational performance to identify opportunities for process optimization.

• Foster a culture of continuous improvement by driving innovation and adopting best-in-class practices.

4. Strategic Partnership and Leadership Collaboration

• Partner with the Head of Global Service Delivery to define the global payroll strategy and transformation roadmap.

• Serve as a strategic advisor to senior leadership, offering insights on payroll compliance, cost efficiency, and workforce analytics.

• Build strong partnerships across global payroll teams, HR COEs, and Finance to ensure seamless integration and collaboration.

5. Compliance and Risk Management

• Ensure strict adherence to local, regional, and international payroll compliance standards.

• Establish strong governance frameworks and internal controls to mitigate risk.

• Manage payroll audits, regulatory requirements, and data privacy obligations with rigor and precision.

Qualifications

• Bachelor's or Master's degree in Business Administration, Finance, Human Resources, or a related field.

• 15+ years of progressive experience in payroll management, including 10+ years leading shared services or global payroll transformation initiatives.

• Proven success in setting up or scaling shared service centers or global payroll operations.

• Deep understanding of multi-country payroll systems, processes, and compliance frameworks.

• Strong track record in people leadership, strategic planning, and transformation delivery.

• Exceptional communication, stakeholder management, and executive influencing skills.

• Experience with global payroll technologies, automation tools, and analytics platforms preferred.

What We Offer

• A once-in-a-career opportunity to build a global payroll shared service function from inception.

• Exposure to a global, collaborative, and innovation-driven environment.

• Opportunities for continuous professional growth and leadership development.

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