Service Delivery Director

1 day ago

Hyderabad, Telangana, India Franklin Templeton Full time ₹ 9,00,000 - ₹ 12,00,000 per year

What is the Regulatory Compliance Team responsible for?

  • This role will be responsible for leading a high-performing team that supports regulatory compliance functions across multiple global regions. The ideal candidate will bring a strong background in compliance operations, people leadership, stakeholder management, and operational excellence in a global environment#MID_SENIOR_LEVEL

What are the responsibilities for?

We are seeking an experienced and dynamic Regulatory Compliance Leader to join our Global Capability Centre (GCC).

Key Responsibilities:

Team Leadership & Development:

  • Directly supervise and mentor a team of compliance professionals within the GCC.
  • Foster a high-performance culture with a focus on continuous improvement, collaboration, and professional development.
  • Set clear objectives, provide regular feedback, and ensure team alignment with global compliance goals.

Delivery Management & Stakeholder Engagement:

  • Act as the primary delivery manager, engaging regularly with global heads of compliance to align on goals, priorities, and service levels.
  • Represent the GCC team in global forums, effectively communicating progress, challenges, and strategic initiatives.
  • Build and maintain strong working relationships with stakeholders across multiple geographies and time zones.
  • Drive a culture of continuous improvement that reduces risk, increases efficiency, and drives value for our internal clients & stakeholders
  • Manage and support product changes and regulatory complexities.

Transition Management:

  • Lead and support the end-to-end transition of compliance work to the GCC, ensuring smooth knowledge transfer, process documentation, and risk mitigation.
  • Partner with global and local transition teams to design scalable operating models for newly transitioned functions.
  • Ensure readiness of the team to take on new responsibilities through proper training, resource planning, and onboarding.

Quality & Operational Excellence:

  • Own the quality and timeliness of deliverables produced by the GCC compliance team.
  • Implement robust quality assurance practices and controls to ensure adherence to regulatory requirements and internal policies.
  • Monitor performance metrics, analyze trends, and drive process enhancements to improve efficiency and accuracy.
  • Lead, champion and participate in organization wide business unit projects
  • Assess global industry trends, identify and implement best practices

What ideal qualifications, skills & experience would help someone to be successful?

Qualifications & Experience:

  • Bachelors degree in law, Masters degree (MBA preferred) OR Advanced Degree in Accountancy, Company Secretary; advanced degree or certifications in compliance or risk management preferred.
  • 10+ years of experience, preferably in a global financial services or multinational organization.
  • 5+ years of experience in people management and leading operational teams in a shared services or capability center environment.
  • Strong understanding of regulatory frameworks, compliance operations, and risk management principles.
  • Proven track record in stakeholder management, work transition, and service delivery in a global context.
  • Excellent communication, analytical, and project management skills.

Key Competencies:

  • Strategic Thinking & Execution
  • Team Leadership & Coaching
  • Stakeholder Management
  • Change & Transition Management
  • Quality Assurance & Process Excellence
  • Cross-Cultural Communication

Work Shift Timings - 2:00 PM - 11:00 PM IST

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