IT Associate Director

IT Associate Director

Req ID: 335797

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Associate Director to join our team in Hyderabad, Telangana (IN-TG), India (IN).

We are seeking a highly skilled and experienced Delivery Manager to join our team. The primary objective of this role is to Oversee IT Service Management (ITSM) processes based on the ITIL framework. The ideal candidate will have a background in ServiceDesk/End user/Infra support and a proven track record in service management.
Key Responsibilities

• Oversee ITSM processes based on the ITIL framework.

• Review service management KPIs and performance data to ensure the service provider meets performance standards.

• Oversee the quality of delivered IT services and solutions that support Healthier business requirements.

• You will embrace innovation, create respective decision proposals and support/drive the design / implementation process according to IT policies and guidelines.

• Collect, develop, and prioritize new business demands on an ongoing basis.
Required Knowledge and Experience
Education: A university degree in engineering, computer science, or a related field
Experience:

• 9-10 years of overall work experience in IT Infrastructure Management.

• 5-7 years of relevant experience as a Service Manager, with hands-on experience in ITIL-based ITSM process design and implementation.
Skills

• In-depth knowledge and experience with ITIL process.

• Excellent prioritization skills, capable of handling multiple tasks simultaneously in a fast-paced, diverse, and growth-oriented environment.

• Strong relationship management skills with infrastructure teams, application teams, stakeholders, business, and business partners.

• Experience in overseeing the delivery of quality IT solutions that support business requirements, from direct requests to complex global strategic initiative

• Ability to rapidly acquire new skills and passion for continuous learning.

• Knowledge in multiple areas including:
a. Service Desk and support
b. End User support (O365/SharePoint/Teams)
c. Reporting and Dashboard

• Excellent communication skills (both written and verbal).

• People management

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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