Client Delivery

About this role

Overview:
Aladdin is uniquely positioned to address the industry's risk management, portfolio construction and financial technology demands. The various business departments within Aladdin are focused on providing clients with highly scalable portfolio analytics & risk management, liability-driven investing & pension solutions, and regulatory advice & balance sheet strategy. Aladdin offers clients customized solutions powered by Aladdin, BlackRock's proprietary risk management system. The Aladdin Wealth team within Aladdin is bringing the same risk capabilities used by BlackRock's investment teams and sophisticated institutional clients worldwide to the wealth management industry and retail investors, equipping clients with model construction capabilities, risk monitoring tools, and portfolio construction & analytics. Aladdin Wealth partners with clients to help them lead their enterprise risk, building better portfolios, improving their value proposition, and institutionalizing their investment process.
 

Position Description:

The candidate will join the Client Delivery & Execution team. He/She/They will be an integral part of the team and take responsibility for project managing implementations. In addition to that candidate will be also building our business and servicing our clients. This includes range of activities including client implementations, business development support, and live client servicing.
 

Key Responsibilities:

The hired candidate will have one or more of the following responsibilities upon joining Aladdin Wealth Tech:

• Provide strategic leadership to build a high-performance client delivery team. You will grow other leaders and HIPO talents in the team to achieve the mission and outcomes for the team.

• Grow your technical knowledge and leadership skills to become one of the most productive technology teams at BlackRock; be an encouraging leader across the entire engineering organization

• You will be responsible for driving execution that leads Aladdin Wealth to achieve its annual revenue targets

• Effectively present and lead product demos and being able to influence client decisions on product need and placement into client's organization, globally

• Work in partnership with our product managers, users/client base and engineering teams to implement a product and technical roadmap.

• Work in partnership with Relationship managers, client engagement officers and servicing and other delivery teams who own and contribute towards maintaining strong client relationships.

• Work with other leaders in AWT to ensure

• Become a guide in the BlackRock user/provider model and develop technical expertise of the Aladdin platform; provide best practices from industry on leadership across the team

• Take ownership of the technical vision and execution for our portfolio construction, monitoring and API integrations directly impacting the security, scalability, and extensibility of the Aladdin platform.

• Lead day-to-day project management of client implementations, including creating / maintaining project plans, managing action items, and coordinating resources across multiple functional areas

• Lead client calls and internal meetings as an SME on the implementation approach and AWT product; present project updates to key stakeholders

• Communicate client requirements and feedback internally to Build and Product Teams  

• Work closely with product and product engineering to keep the latest account of product enhancements and rollouts.

• Responsible for managing client-side project delivery risk – ensuring that client activities on which Aladdin tasks are dependent are completed to meet baseline milestones as captured in a joint Aladdin/Client project plan.

• Chairing project working groups / attending Steering Committees Added Responsibilities:

• Work with the global Delivery and product teams to help implement clients on the Aladdin Wealth platform. This includes understanding our client's business and their requirements, and work with them to implement our product in a way that helps transform their business.

• Service Aladdin Wealth Tech clients that are live on the platform working closely with relationship managers.

• Bring leadership to the Client Delivery team and help grow the team and business locally in India.
   

Skills/ Requirements:

• 12+ years of work experience in a project management or implementations role with focus on financial/investment products/platforms/applications.

• B.E./B.Tech & master's in business studies or management from a good university

• Experience in building, maintaining and leading high performing teams

• Ability to adapt to horizontal leadership along with focus on activities with high commercial impact

• Excellent communication and presentation skills, with the ability to convey complex concepts simply and clearly to internal team members or clients.

• Ability to manage several competing priorities with a hands-on approach.

• Ability to work both independently and collaboratively as part of a team.

• Logical, structured thought processes and good problem-solving skills

• Experience of working with global teams and stakeholders and sensitivity to cultural differences and time zones

• Strong organizational skills, experience in managing demanding clients, navigating difficult situations, strong negotiation skills when managing internal stakeholders against competing priorities

• Wealth Management Industry knowledge: strong understanding of the Wealth Management space, different client types, and Asset Management concepts

• Wealth Management Technology & Systems Knowledge: experience working with complex technical architectures, understanding of wealth management tech stack.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: 

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.