Manager Training

17 hours ago

Mohali, Punjab, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas: Discipline/Technical Training
  • Discipline-specific professional and process/tool knowledge training (e.g, Finance function training on external accounting standards and internal financial systems/control processes)
  • Discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives) Non-Technical Training
  • Training on general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email, etc.)
  • Training on general skills and competencies (e.g., Verbal & Written Communications, Time Management Skills, Basic Spreadsheet/Document Creation skills, etc.)
  • Training on leadership and management development May develop training curriculum/materials
  • May select and/or oversee vendors to develop training content or conduct training
  • Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines
  • Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities
  • Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise
  • Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department
  • Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction
  • Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility

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