Technical Program Manager,

Technical Program Manager (TPM) will lead and manage significant technology programs with broad cross-organizational and cross-business impact.

The TPM will define requirements, negotiate priorities, and deliver optimal solutions and mechanisms. The role involves driving large-scale engineering efforts, resolving complex problems, and influencing technology strategies that provide long-term beneficial impacts on products, technology, and engineering.

Skills and Qualifications:

Deep Technical Knowledge: Profound knowledge of core system technology in program domains and broad understanding of company systems and technologies. Ability to apply this knowledge to invent, evolve, and improve solutions.

Complex Problem-Solving: Experience in driving large-scale engineering efforts that solve significantly complex or endemic problems. Capability to identify gaps/opportunities within or between architectures and organizations.

Data-Driven Decision Making: Consistently bring strong, data-driven business and technical judgment to decisions. Ability to decompose complex processes into straightforward solutions.

Stakeholder Management: Expertise in negotiating and prioritizing resources effectively, building consensus, and aligning teams toward coherent technology strategies. Strong stakeholder management and communication skills.

Leadership and Mentorship: Demonstrated ability to play a significant role in the career development of team members, actively mentoring others and educating on best practices. Ability to represent complex decisions and solutions clearly to senior leadership.

Risk Management and Optimization: Proficiency in identifying potential risks, updating processes, and ensuring accurate data collection and monitoring for informed decision-making.

Program Management Expertise: Proven experience in managing the lifecycle of complex technology projects, ensuring adherence to best practices in communications, planning, scheduling, and risk management. Ability to manage and deliver multiple technology programs simultaneously.

The Senior TPM will play a crucial role in enhancing technology infrastructure, optimizing operations, and driving significant business outcomes across the organization.

Key job responsibilities
Program Management:

For the Service Now ESC program, manage the end-to-end lifecycle of the infrastructure build, ensuring all components are integrated seamlessly and delivered on time. Coordinate across multiple teams to ensure the Service Now platform supports organizational needs.

Oversee the VirtualAgent initiative, managing the portfolio of projects to enhance assistant capabilities across the organization. Ensure best practices are followed, and the program delivers significant improvements in user experience and efficiency.

Stakeholder Collaboration:

In the Workforce Optimization program, partner with HR and operations stakeholders to set project priorities and milestones. Negotiate priorities to balance immediate operational needs with long-term strategic goals.

For the Global WOR (Workplace Operations and Resources) initiative, collaborate with cross-regional teams to optimize workplace operations and resource management across the AMER region.

Program Oversight:

Oversee the roadmap for the key programs, driving tactical and strategic improvements in workforce management systems. Ensure the program enhances operational efficiency and aligns with organizational objectives.

I streamline processes to improve the accuracy of hardware asset tracking and control. Coordinate with procurement, IT, and finance teams to implement best practices that accelerate deployment and reduce errors.

Leadership and Strategy:

Act as a catalyst for faster business delivery, demonstrating high judgment in technical and business decisions. Represent complex decisions, tough trade-offs, and potential solutions clearly to senior leadership.

Play a significant role in the career development of team members, actively mentoring and educating the larger community on best practices. Provide constructive promotion assessments for TPMs moving to level 6.

Risk Management and Optimization:

For the Asset Telemetry program, identify potential risks related to data collection and monitoring. Update processes and documentation to ensure telemetry data is accurate and actionable, allowing the organization to make informed decisions based on real-time insights.

Drive architecture or organizational changes that enable teams to work independently and achieve significant efficiency improvements.

Basic Qualifications:
- 5+ years of working directly with engineering teams experience
- 2+ years of technical product or program management experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications:
- 3+ years of working directly with engineering teams experience

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