Field Collection Executive
1 day ago
- Key Responsibilities:
- Visit customers at their residence or business premises to collect overdue loan/credit card payments.
- Educate customers on payment obligations and resolve queries related to outstanding dues.
- Negotiate and convince customers for timely repayments or settlements.
- Maintain records of daily collections and update the system with accurate information.
- Ensure all collection activities are conducted ethically and as per banking norms.
- Report daily activities, challenges, and customer feedback to the Collection Manager.
- Escalate critical or non-cooperative cases to the concerned authority.
- Meet monthly/weekly collection targets assigned by the bank.
- Safeguard the bank's reputation while handling sensitive financial matters.
- Requirements:
- Minimum 12th Pass / Graduate preferred.
- Prior experience in field collections / recovery / sales will be an advantage.
- Good communication and negotiation skills.
- Ability to work independently and manage field visits.
- Basic knowledge of banking/financial products.
- Own two-wheeler with valid driving license (mandatory).
- Key Skills:
- Field Collections
- Customer Relationship Management
- Communication & Negotiation
- Time Management
- Problem Solving
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