Sr Associate IS Engineer-Observability

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Sr Associate IS Engineer-Observability

Let's do this. Let's change the world. In this vital role you will support the day-to-day operation and maintenance of global observability service.

• Administer, monitor, and support the monitoring and observability services
• Maintain and support the tools to enable global application and infrastructure monitoring.
• Monitor systems and proactively address performance bottlenecks
• Collaborate with cross-functional teams on infrastructure needs
• Document system configurations and operational procedures
• Support in incident resolution and troubleshooting
• Document changes and standard operating procedures

We are all different, yet we all use our unique contributions to serve patients. The ideal candidate will have a consistent track record in monitoring and observability practices in large environments, Infrastructure Operations, and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence

Basic Qualifications:

Master's degree and 1 to 3 years of experience OR

Bachelor's degree and 3 to 5 years of experience OR

Preferred Qualifications:

• Experience with monitoring and notification technologies, observability concepts using Dynatrace and Pagerduty
• Experience with Infrastructure and Application monitoring, Windows, Linux
• Basic scripting knowledge with TypeScript, React, Ansible, and Python scripting
• Familiarity with ITIL or incident management workflows
• Familiarity with containers and K8 environment
• Change management expertise
• Excellent troubleshooting and problem solving skills

• Exposure to cloud environments (AWS, Azure)
• Interest in automation tools and infrastructure-as-code
• Exposure to monitoring tools (Dynatrace)
• Knowledge of configuration management tools (Ansible and Terraform)

• CompTIA Server+ or Microsoft Fundamentals (preferred)

• Excellent troubleshooting and analytical abilities
• Strong communication skills, both written and verbal
• Ability to work in a fast-paced environment

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.