Lean Six Sigma Transformation Manager

6 hours ago

Pune, Maharashtra, India Johnson Controls Full time ₹ 20,00,000 - ₹ 25,00,000 per year

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Six Sigma Process Transformation Manager / Process Improvement Manager

We are seeking a certified Lean Six Sigma practitioner to lead the transformation of our technical support

operations. Beyond project execution, this role requires a change agent who can embed Lean principles into

daily operations, coach leaders and teams on structured problem-solving, and foster a culture of continuous

improvement. The ideal candidate will combine statistical rigor with Lean leadership to drive measurable

improvements in efficiency, quality, and customer experience.

What you will do:

Lead and manage Lean or Lean Six Sigma projects to improve process performance

Identify areas of waste and inefficiency across departments

Facilitate value stream mapping, kaizen events, and 5S initiatives

Train and coach staff on Lean principles and tools

Analyze data to identify trends and root causes of inefficiencies

Develop and implement process improvement strategies

Monitor project performance and ensure sustainability of improvements

Collaborate with stakeholders to align improvements with business goals

Maintain project documentation and report progress to leadership

What we look for:

Strong understanding of Lean methodologies (e.g., 5S, Kaizen, Value Stream Mapping)

Knowledge of Lean Six Sigma tools and techniques (DMAIC, statistical analysis)

Excellent problem-solving and analytical skills

Effective communication and presentation abilities

Project management and change management expertise

Ability to lead cross-functional teams and influence stakeholders

Familiarity with process mapping and data analysis software (e.g., Minitab, Excel)

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Qualifications:

Bachelors degree in engineering, Technology, or related field; masters degree is an advantage

Lean Six Sigma certification (Yellow, Green, or Black Belt preferred)

58 years of experience in process excellence, continuous improvement, or quality rolespreferably

within a technical support or contact center environment

Strong statistical and analytical skills; proficiency with tools such as Minitab, Power BI, Excel, or similar

Solid understanding of key technical support metrics like AHT, FCR, CSAT, and escalation rate

Proven ability to lead cross-functional projects and influence without authority

Excellent communication, facilitation, and stakeholder engagement skills

Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified

applicants will receive consideration for employment without regard to race, color, religion, sex, national

origin, age, protected veteran status, status as a qualified individual with a disability, or any other

characteristic protected by law. For more information, please view EEO is the Law. If you are an individual

with a disability and you require an accommodation during the application process, please visit

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