Customer Service Executive

2 weeks ago

Gurgaon, Haryana, India Cogenthub Full time ₹ 2,70,000 - ₹ 5,00,000 per year

Were Hiring International Voice Process (UK Telecom Inbound)

Join CogentHub, a leading BPO providing customer support services for global telecom clients. We are looking for energetic individuals with strong English communication skills to join our Inbound International Voice Support team for the UK Telecom process.

Please share your resume at HR Malhar Ghoshal)

Responsibilities:

  • Handle inbound customer calls from the UK market
  • Provide excellent customer service by addressing queries and resolving issues
  • Promote and upsell telecom products/services as per customer needs
  • Maintain accurate call records and ensure compliance with quality standards
  • Meet assigned performance and quality targets on a daily/weekly basis

Candidate Profile:

  • Excellent spoken English communication skills (mandatory)
  • Freshers with good English are welcome
  • Candidates with prior international voice process / BPO experience preferred
  • Comfortable working in night/rotational shifts
  • Must be based in or willing to relocate to Gurugram
  • Immediate Joiners Preferred (Joining Date: 18th July, Thursday)

Job Details:

  • Shift Timing: Any 9-hour shift between 12:30 PM to 1:30 AM (Rotational)
  • Working Days: 5 days/week (2 rotational split offs)
  • Job Type: On-site (No remote/hybrid)
  • Transport: Home Drop Facility Available for late shifts

Salary Details:

  • Experienced Candidates: Up to 5 LPA (30% hike on last documented CTC) + Monthly Incentives
  • Freshers: 2.7 LPA + Monthly Incentives

Perks & Benefits:

  • Incentive-based performance structure
  • Home Drop Facility
  • Great work environment with international exposure
  • On-time salary and career growth opportunities

Please share your resume at HR Malhar Ghoshal)

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