After Sales Support Engineer
6 days ago
Key Responsibilities
• Provide on-field technical support for installation, service, and repair of Hobs & Chimneys.
• Create service and repair training videos for internal teams and vendors.
• Conduct technical training sessions for new vendors and service partners.
• Deliver SCRM (Service Customer Relationship Management) training to team members.
• Raise and manage spare part requests as per service requirements.
• Monitor and control spare parts consumption to ensure efficient inventory management.
• Support the service team in resolving escalations and ensuring customer satisfaction.
Qualifications & Skills
• Diploma / Mechanical Engineering.
• one year of experience in field service (home appliances preferred).
• Strong technical knowledge of Hobs & Chimneys.
• Good communication and training delivery skills.
• Knowledge of spare management and service processes.
• Ability to work independently and manage vendor relationships.
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