Cross Functional Lead

6 days ago

Pune, Maharashtra, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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Job Description:

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment

Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage.

Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers

Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.

Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets

Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer

Driving the internal audits, define and drive service improvement programs based on the external audit findings

Report the Customer on all Process areas as per the Contractual agreements.

Experience/Skills:

YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.

ITIL V4 MP / ITIL

2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification

Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.

Capability to deliver ITIL Trainings

Excellent team management skills and inter-personal skills

Excellent Presentation skills, verbal and written communication skills and facilitation skills

Good documentation and process flow diagramming skills

Graduate or Postgraduate in Management / Engineering / Computer sciences

Mandatory Skills: ITIL Cross Functional Service Management.Experience: 5-8 Years.

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