Workstation Service Engineer

Years of Experience: 2-5 years

Shift timings : 11AM 8PM/2PM 11PM

Work Location: Hyderabad

Preferred Qualifications:

• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, CompTIA Security+, or similar.
• Proficient in configuring and managing Microsoft Intune for device management and policy enforcement.
• Strong understanding of vulnerability assessment and patch management processes.
• Having exposure to Qualys, SCCM, PowerShell & SQL.
• Good Knowledge on Cloud and Azure related services
• Extensive experience with Windows OS installation, configuration, and troubleshooting.
• Knowledge of endpoint security best practices and tools.
• Proficiency in scripting with PowerShell for automation tasks.
• Basic understanding of networking concepts and troubleshooting.
• Hands on experience on creating reports, dashboard using tools like Power BI etc will be an added advantage.
• Proficiency in providing remote support and troubleshooting to end-users.

Work you'll do

Highly skilled and experienced candidate with strong background in managing and maintaining workstation environments, with expertise in Intune, vulnerability management, and Windows administration. This role requires a proactive individual who can ensure the security, stability, and efficiency of our workstation infrastructure.

Key Responsibilities:

• As an Intune SME, you are responsible for end-to-end management and troubleshooting of Windows devices including but not limited to OS, Application, Configuration, Compliance management.
• Perform complex resolution activities to diagnose issues (related to application deployment, configuration issue, etc.) and perform Quality Assurance focusing on end user experience.
• Work with various teams to complete solution as per the requirement/request from business.
• Migration Experience of Windows 10 device from On-Prem AD+SCCM managed environment to Azure AD+Intune (standalone) managed environment is must.
• Expertise in PowerShell Scripting and Proficiency in other scripting languages (e.g., VBS, Batch Scripts, etc.) will be additional advantage.
• In-depth knowledge to create and configure MDM policies.
• Create and Deploy applications (LOB/Win32/Store Apps/etc.) using Intune i.e., managing application lifecycle.
• Managing Software Updates and Feature Updates for Windows operating environment.
• Management Gateway, Windows Autopilot, Co-management etc.
• Support Microsoft Endpoint Configuration Manager infrastructure and support components.
• Create Deployments/Collections/Applications within a Microsoft Endpoint Configuration Manager environment.
• Download and deploy Monthly MS Security Updates within Microsoft Endpoint Configuration Manager
• Perform installation, configuration, and maintenance of Windows operating systems on workstations.
• Support Microsoft Modern Management platforms which include Intune, SCCM, Cloud Management Gateway, Windows Autopilot, Co-management etc.
• Support Microsoft Endpoint Configuration Manager infrastructure and support components.
• Create Deployments/Collections/Applications within a Microsoft Endpoint Configuration Manager environment.
• Download and deploy Monthly MS Security Updates within Microsoft Endpoint Configuration Manager.
• Create complex automation scripts using PowerShell.
• Manage user accounts, permissions, and access controls in a Windows environment.
• Troubleshoot and resolve issues related to Windows operating systems and applications.
• Optimize workstation performance and ensure compliance with organizational policies.
• Provide technical support to end-users for workstation-related issues.
• Document procedures, configurations, and troubleshooting steps for future reference.
• Stay updated with the latest industry trends and best practices in workstation management and security.

Qualifications:

• BE/BTech/MCA/MS
• 2-5 years of strong experience Proven experience as a Workstation Engineer
• Strong knowledge of Microsoft Intune and its capabilities.
• Experience with vulnerability management tools and practices.
• Proficiency in Windows operating systems and administration.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.

Education (degree): Bachelors degree in Computer Science, Business Information Systems or relevant experience and accomplishments