Delivery Quality Assurance Professional

2 weeks ago

Chennai, Tamil Nadu, India Capgemini Full time US$ 90,000 - US$ 1,20,000 per year

The Delivery Quality Assurance (DQA) Professional ensures set up, review, audit and improvements of quality.They are responsible for supporting an engagement set up, facilitating smooth transition from sales and ensuring Capgemini as well as contractual requirements are addressed. They define and adapt processes and process assets as per BU/account/engagement needs to enable standard way of working. They will monitor engagement execution through regular reviews and tracking of planned activities and actions and aid Delivery Governance through inputs, analysis, early alerts and suggesting potential mitigation actions.

They are responsible for interacting with Client teams as required and supporting the Client or third-party audits on engagements. They collaborate to identify and drive improvements (engagement/account level) to provide benefit to Capgemini as well as Client (using techniques such as Six Sigma, Lean etc.) alongside providing consulting services to engagements/accounts/Clients in areas such as Agile, Service Management, Six Sigma, Lean etc. They may also assist in sales/bid process by providing inputs related to Capgemini processes, Delivery Governance, process assets and platforms.

Job Description - Grade Specific

Delivery Quality Assurance ManagerPlan and manage set up, execution, reviews, process improvements, process definition and adaption of process assets, delivery governance support for 5-6 engagements, sales enablement, stakeholder management

Skills (competencies)

Active Listening

Adaptive Thinking

Analytical Thinking

Assertiveness

Attention to Detail

Business Agility

Change Management

Conflict Management

Continuous Improvement

Decision-Making

Emotional Intelligence

Financial Control

Influencing

Innovation

Managing Difficult Conversations

Negotiation

Proactiveness

Problem Solving

Project Governance

Project Management

Project Planning

Project Reporting

Project Tracking

Relationship-Building

Risk Assessment

Risk Management

Scope Management

Stakeholder Management

Strategic Governance

Strategic Thinking

Team Management

Time Management

Unified Project Management (UPM)

Unified Service Management (USM)

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