Operations Executive

5 days ago

Navi Mumbai, Maharashtra, India IRIS Business Services Ltd Full time

About IRIS:

IRIS RegTech Solutions Limited (formerly IRIS Business Services Limited) is India's only listed RegTech SaaS provider, pioneering technology-driven regulatory and supervisory compliance solutions worldwide. Headquartered in Mumbai with subsidiaries across the U.S., Singapore, Malaysia, and Italy, IRIS serves over 30 regulators and 6,500 enterprises in 55 countries. The company is an active member of XBRL jurisdictions, including XBRL International, XBRL India, XBRL Europe, XBRL South Africa, and XBRL US. Recognized globally for its award-winning SupTech, RegTech, and DataTech platforms - including IRIS iFile, IRIS iDEAL, IRIS CARBON, and IRIS MSME - IRIS helps banking and financial sector regulators digitize supervision and enterprises and achieve seamless financial and ESG reporting.

IRIS' products are XII certified, ISO 27001:13 and SSAE 18 (SOC 1 Type 2) certified, ensuring industry leading security and reliability. Combined with deep expertise in XBRL, AI, and ML, IRIS delivers robust, high-quality regulatory data infrastructure that enhances transparency, strengthens governance, and supports sustainable growth across the financial ecosystem.

To learn more, visit

IRIS is excited to launch a new division dedicated to empowering India's Micro, Small, and Medium Enterprises (MSMEs) by providing them with a number of functionality including information on schemes, accessible and timely credit, information on compliance etc. Towards this, we have launched our first version of the MSME platform called Peridot Plus. This is an exciting opportunity to join a dynamic team and make a significant impact on the backbone of the Indian economy.

Job Title: Operations Executive

Work Location: Vashi, Navi Mumbai

Experience: 1-3 Years

Type: Full-Time

Role Summary

We are hiring an Operations Executive to manage customer calling, document verification, system updates, and lead generation for the IRIS MSME App. The role requires good communication skills, basic tech knowledge, and the ability to support customers across India.

Key Responsibilities

  • Verify customer documents and update status in CRM/admin panel.
  • Make outbound calls to customers Pan India and guide them through the app journey.
  • Generate and qualify leads for the field team.
  • Resolve customer queries on the first call as much as possible.
  • Maintain daily calling and lead reports in Excel/Google Sheets.

Required Skills

  • Good communication in English & Hindi; any regional language is an added advantage.
  • Familiarity with CRM systems, mobile apps, and basic Excel/Sheets.
  • Strong follow-up, attention to detail, and customer service skills.
  • Ability to work independently and manage daily targets.

Qualification & Experience

  • 1–3 years in operations/telecalling/customer support preferred.
  • Graduates or tech-comfortable freshers may also apply.

Awards won by IRIS:

Won recognition as India's best Fintech at the Financial Express Best Banks Awards. an award that was presented to our CEO by Smt Nirmala Sitharaman, Finance Minister, Govt of India.

IRIS has been selected as the Best Tax Technology Service Provider 2022 in category National Taxation Awards at the prestigious TIOL Awards.

IRIS CARBON has won The Most Agile/Responsive SaaS Solution of the Year award at the 2022 SaaS Awards by Awarding and Consultancy International.

At IRIS CARBON, we are committed to creating a diverse and inclusive environment. We are an equal opportunity employer and welcome applicants from all backgrounds.

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