Senior Technical Consultant
2 weeks ago
- L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems.
- Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules, including D365 Sales , D365 Service, & Power Apps Serve as a point of escalation for unresolved issues from the first-level support team.
- Maintain Repository of Best Practices, CIDC Pipe and Manuals,
- Provide ongoing support and guidance to users on complex system configurations and customizations Exp: 3-5 Years Expectations:
- Extensive experience with Microsoft Dynamics 365 applications, including configuration, customization, and administration.
- Proficient in troubleshooting complex technical issues and performance optimization.
- Strong problem-solving abilities with a systematic approach to root cause analysis and issue resolution
- Excellent verbal and written communication skills with the ability to convey technical concepts and solutions to non-technical audiences effectively.
Location: Mumbai - EMBI, Mumbai, Maharashtra, India
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