Security Supervisor

Job Description: Security Supervisor

Position Overview:

The Security Supervisor in a resort is responsible for overseeing and coordinating security operations to ensure the safety and security of guests, employees, and property. This role involves managing a team of security personnel, implementing security protocols, and collaborating with other departments to maintain a safe and enjoyable environment within the resort premises.

Key Responsibilities:

• Supervision and Leadership:
• Lead and supervise a team of security officers, ensuring they are well-trained, motivated, and adhere to resort policies and procedures.
• Conduct regular team meetings, provide feedback, and address any performance issues.
• Security Operations:
• Develop and implement security procedures and protocols to safeguard guests, employees, and property.
• Coordinate with local law enforcement agencies, emergency services, and other relevant authorities as needed.
• Conduct regular security assessments and audits to identify and address vulnerabilities.
• Surveillance and Monitoring:
• Oversee the operation of security systems, including surveillance cameras, access control systems, and alarms.
• Monitor and analyze security-related incidents, providing timely and accurate reports to management.
• Guest and Employee Safety:
• Ensure a visible and approachable security presence to deter potential threats.
• Respond promptly to incidents, emergencies, and guest requests, providing assistance and support.
• Collaboration with Other Departments:
• Collaborate with resort management and other departments to address security concerns and promote a holistic approach to safety.
• Conduct joint training sessions with other departments to enhance overall resort security awareness.
• Training and Development:
• Provide ongoing training for security personnel, keeping them informed about new security technologies, procedures, and industry best practices.
• Conduct regular drills and exercises to ensure preparedness for emergencies.
• Report and Documentation:
• Maintain accurate records of security incidents, investigations, and other relevant documentation.
• Prepare and submit reports to management regarding security operations and incidents.
• Customer Service:
• Foster a customer service-oriented approach among security personnel, ensuring a friendly and helpful demeanor when interacting with guests.
• Compliance:
• Stay informed about relevant laws, regulations, and industry standards, ensuring the resort's security practices comply with all applicable requirements.

Qualifications and Requirements:

• Previous experience in a security supervisory role, preferably within a resort or hospitality setting.
• Strong leadership and interpersonal skills.
• Knowledge of security technologies, surveillance systems, and emergency response procedures.
• Excellent communication and problem-solving abilities.
• Familiarity with local laws and regulations related to security in the hospitality industry.
• Ability to work flexible hours, including weekends and holidays.
• CPR and First Aid certification may be required.

Job Types: Full-time, Permanent

Work Location: In person