Ticketing Executive

6 days ago

Kottayam, India mango meadows Full time

**Job Summary**:
**Key Responsibilities**:

- Greet and assist customers at the ticket counter.
- Sell tickets using billing/ticketing software or POS systems.
- Issue receipts, maintain accurate billing records, and reconcile cash/transactions.
- Respond to customer inquiries and provide information about schedules, pricing, and services.
- Handle cash, card, and online payments securely.
- Resolve customer complaints or escalate them to supervisors when necessary.
- Maintain cleanliness and organization of the counter area.
- Prepare daily sales reports and submit to management.
- Follow company policies and adhere to safety and security standards.

**Requirements**:

- Minimum qualification: [12th pass / Graduate - specify your requirement].
- Basic computer skills and experience with billing
- Good communication and interpersonal skills.
- Attention to detail and accuracy in billing and cash handling.
- Ability to work flexible hours, including weekends and holidays.
- Prior experience in ticketing or customer service is a plus.
- **Ticket Sales and Management**:

- Selling various types of tickets (daily passes, season passes, etc.).
- Processing online and walk-in ticket purchases.
- Managing reservations and bookings.
- Issuing refunds or exchanges as needed.
- **Customer Service**:

- Providing accurate information about park attractions, shows, and events.
- Addressing customer inquiries, concerns, and complaints in a friendly and professional manner.
- Assisting guests with directions and navigating the park.
- **Transaction Management**:

- Accurately operating cash registers and point-of-sale systems.
- Handling cash, credit cards, and other forms of payment.
- Maintaining accurate records of transactions.
- **Other Duties**:

- Assisting with crowd control and line management during peak periods.
- Promoting park events and special offers.
- Maintaining a clean and organized ticket counter area.
- Following park policies and procedures.

**Job Types**: Full-time, Permanent, Fresher, Internship

Pay: ₹10,000.00 - ₹13,000.00 per month

Work Location: In person

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