Application Engineer

2 days ago

Chennai, Tamil Nadu, India Allcad Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job detail:-

Job Title: Application Engineer,

Experience: 3 to 5 Years,

Company: Digital Twin Solutions

Location: Chennai Office (Tidel Park-Perungadi)

Reporting to- Branch Manager

Work Mode: On Site

Qualification: BCA / MCA / B.Sc (IT/CS) / B.E (Computer Science/IT/Electrical or related field)

Job Summary:

We are looking for a proactive and technically skilled Application Engineer with 13 years of hands-on experience in supporting, implementing, and troubleshooting software applications in the domains of engineering, networking, or security (CCTV) software. The ideal candidate will work closely with clients, sales teams, and product developers to ensure the smooth deployment and operation of software products, while also addressing user issues and feedback effectively.

Key Responsibilities:

  • Install, configure, test, and support software applications for clients, both on premise and remotely.
  • Provide technical support and training to clients and internal teams on application usage.
  • Troubleshoot and resolve software-related issues and escalate complex problems to development teams when necessary.
  • Collaborate with the product and QA teams to improve application performance and customer experience.
  • Prepare and maintain technical documentation, user guides, and support materials.
  • Conduct product demos, proof-of-concepts (POCs), and assist sales/pre-sales teams in technical discussions.
  • Understand customer requirements and customize applications or solutions accordingly.
  • Participate in system integration, API-level troubleshooting, and third-party software coordination.
  • Monitor and ensure application uptime, performance, and responsiveness.
  • Maintain strong client relationships through timely and effective communication.

Required Skills:

  • 13 years of experience as an Application Engineer or similar technical role.
  • Strong knowledge of software installation, configuration, and maintenance.
  • Good understanding of operating systems (Ubuntu and Linux), networking basics, and database management.
  • Familiarity with scripting or basic programming (Python, Shell, SQL, etc.) is a plus.
  • Experience in client interaction and technical troubleshooting.
  • Excellent analytical, problem-solving, and communication skills.

Preferred:

  • If the candidate is from near the office then he will be given preference.
  • Prior work experience in a software product company or system integrator.
  • Knowledge of industry-specific protocols and standards (e.g., ONVIF for CCTV, SNMP for networking).
  • Diploma holders electrical, mechanical 1 year.

Mandatory Skills:

  • Linux and Ubuntu exp. Priority 3-5yrs updated
  • Networking basic knowledge
  • Software support exp. Customer support
  • Application support
  • Computer science background, BCA and MCA preferred only

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