Technical Support Voice Process | Kolkata | 4.60LPA

3 days ago

Howrah Kolkata Rajarhat, India Human Before Resource Full time ₹ 3,50,000 - ₹ 5,50,000 per year

We are Hiring for India's Leading BPS

Position- Technical Support Associates

Location- Kolkata

Salary - Upto 4.60LPA

Call/WhatsApp

Roles and Responsibility

  • Handle customer inquiries and resolve issues professionally and courteously.
  • Provide timely and effective solutions to customer complaints and concerns.
  • Collaborate with internal teams to resolve complex issues.
  • Develop and maintain a thorough understanding of our products and services.
  • Identify and escalate potential issues to senior management when necessary.
  • Continuously improve knowledge and skills to stay current with industry trends.

Job Requirements

  • Minimum 6month - 1 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong analytical and troubleshooting skills.
  • Experience with CRM software and ticketing systems.
  • Ability to adapt to changing situations and priorities.

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