Product Support Lead

5 days ago

Bengaluru, Karnataka, India Bitespeed Full time ₹ 6,00,000 - ₹ 18,00,000 per year

What youll do

Lead our product support team and handle technical/product issues.

Set up systems to log, categorize, and route bugs and feature requests to the product team.

Review customer screen recordings to spot UI/UX roadblocks and share actionable feedback.

Work directly with e-commerce founders in 50+ countries, helping them get the most out of our product.

Use tools like SQL, JavaScript, Postman, and browser dev tools to debug and support product issues.

What makes you a good fit

You care about creating a software service experience that parallels a Michelin star Italian restaurant.

Youve worked at an early-stage SaaS startup (bonus points if youve led a team before).

You have a deep understanding of SQL, JavaScript, Postman API testing and web debugging/analytics.

You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Salary and Location

Location: Bangalore

Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team

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