Product Support Lead
5 days ago
What youll do
Lead our product support team and handle technical/product issues.
Set up systems to log, categorize, and route bugs and feature requests to the product team.
Review customer screen recordings to spot UI/UX roadblocks and share actionable feedback.
Work directly with e-commerce founders in 50+ countries, helping them get the most out of our product.
Use tools like SQL, JavaScript, Postman, and browser dev tools to debug and support product issues.
What makes you a good fit
You care about creating a software service experience that parallels a Michelin star Italian restaurant.
Youve worked at an early-stage SaaS startup (bonus points if youve led a team before).
You have a deep understanding of SQL, JavaScript, Postman API testing and web debugging/analytics.
You have a genuine interest in conversations with people from different backgrounds to learn about their lives.
Salary and Location
Location: Bangalore
Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team
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