Product Support Lead

About BiteSpeed

Hey there We are a
Sequoia-backed SaaS startup
building an AI-native Marketing, Support & Sales suite for
e-commerce brands.

We're currently working with
3000+ e-commerce brands
globally across 50+ countries and are fortunate to have
raised $5.5M+
along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Check out more about us here -
and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - (we openly brag about this )

We've had some solid investors back us
(making it easier for you to stalk us since you'd do this anyway):-

• BiteSpeed Raises USD 3.5M Funding, Led by Peak XV's Surge-
  

• E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV's Surge-
  

• BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-
  

About the role

At BiteSpeed, providing the
highest level of support
possible has been a priority from Day 0. We have a track record of
200+ 5-star reviews
on the Shopify app store with most of them mentioning our support, we openly brag about this (**)**.

We've
grown 10X over the past year
and as we try to do that again over the next year, the quality of customer experience is one thing that we can't compromise on, it should only go up. We've scaled teams and are now looking for someone to
lead Product Support
for us and help our customers get successful.

What you'll do

• Lead and mentor
  our product support team, helping them grow and deliver top-tier service.

• Set up systems to
  log, categorize, and route bugs and feature requests
  to the product team — ensuring nothing slips through the cracks.

• Build and refine
  process frameworks
  that make support faster, smarter, and more delightful.

• Review customer screen recordings to spot
  UI/UX roadblocks
  and share actionable, structured feedback.

• Work directly with e-commerce founders in
  50+ countries
  , helping them get the most out of our product.

• Use tools like
  SQL, JavaScript, Postman, and browser dev tools
  to debug and support product issues — and teach your team to do the same.

What makes you a good fit

• You're obsessed with creating a software
  service experience that parallels a Michelin star Italian restaurant.

• You've led or helped scale a
  team at an early-stage SaaS startup
  , and have the battle scars to prove it.

• You have a deep understanding of
  SQL, JavaScript, Postman API testing
  and
  web debugging/analytics
  , and you love simplifying complex problems.

• You geek out over building
  repeatable processes
  and driving operational excellence.

• You have a
  genuine interest in conversations
  with people from different backgrounds — you're as curious about their stories as you are about their bugs.

Salary and Location

Location:
Bangalore

Expected CTC:
We pay on top of market standards with generous ESOPs for everyone in the team.

Our Way Of Life
-

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we're trying to create.

Our purpose is about why we're here and what we care about:-

• Personal Transformation
• Wealth Creation
• Winning Together

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:-

• Go Above And Beyond
• Making Things Happen
• Say It Like It Is
• Progress Over Perfection
• Don't Take Yourself Seriously, Take Your Work Seriously

Perks & Benefits

Small things we've done to ensure we take care of our wellness, learning & keep things fun:-

• Health Insurance -
  Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.

• Quarterly Off-sites -
  Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).

• Cult Fitness Membership -
  All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.

• Personal Development -
  We sponsor courses, conference tickets, books on a case to case basis to ensure we're constantly growing.

• Salary In Advance -
  Trust first, by default. We pay out salaries in the first week of the month.

How to apply?

If this sounds interesting
drop a personal note
with why you'd want to work with us and what makes you a good fit on

Know someone who might be a great fit?
Refer them to us
, if they end up joining we'll send you an
Apple Airpods Pro
as a gesture of thanks

For any queries feel free to write to