Senior Dynamics 365(Sales) with Azure AI skills

Req ID:
340686

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Dynamics 365(Sales) with Azure AI skills to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Highly skilled Senior Dynamics 365 (Sales) Architect with proven expertise in designing and implementing end-to-end enterprise solutions, enhanced by Azure AI capabilities. The ideal candidate will lead solution architecture, provide thought leadership, and guide stakeholders in leveraging Microsoft Dynamics 365 Sales and Azure AI services to transform customer engagement and drive business outcomes.

This role requires deep technical proficiency, strong consulting experience, and the ability to align technology solutions with strategic business objectives.

Key Responsibilities

Solution Architecture & Delivery

• Lead the design and implementation of Dynamics 365 Sales solutions, including customization, integration, and performance optimization.
• Architect and deliver scalable, secure, and high-performing solutions aligned with enterprise architecture standards.
• Integrate Azure AI services (Cognitive Services, Azure OpenAI, ML models) with Dynamics 365 Sales to enable intelligent customer engagement, predictive insights, and process automation.
• Define solution blueprints, technical designs, and integration patterns across Microsoft ecosystem (Power Platform, Azure, M365).

Stakeholder Engagement

• Partner with business leaders, product owners, and technical teams to translate requirements into solution architectures.
• Act as a trusted advisor on CRM strategy, sales process automation, and AI adoption.
• Conduct workshops and design sessions with stakeholders to drive consensus and innovation.

Leadership & Governance

• Provide architectural guidance, mentoring, and technical oversight to development teams.
• Ensure compliance with security, data governance, and regulatory standards.
• Establish best practices and reusable frameworks for Dynamics 365 Sales and AI-enabled solutions.

Required Skills & Experience

• 10+ years of experience in enterprise solution architecture, with a focus on Microsoft Dynamics 365 CRM/Sales.
• 5+ years of hands-on experience as a Dynamics 365 Architect (Sales & Customer Engagement).
• Strong expertise in Power Platform (Power Automate, Power Apps, Power BI, Dataverse).
• Proven experience integrating Azure AI capabilities (Azure Cognitive Services, Azure OpenAI, ML, AI Builder) into business solutions.
• In-depth knowledge of Azure services including Logic Apps, Functions, Service Bus, and API Management.
• Experience with data migration, system integration, and enterprise-scale deployments.
• Solid understanding of sales processes, pipeline management, and customer engagement workflows.
• Excellent communication and client-facing consulting skills.

Preferred Qualifications

• Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert.
• Microsoft Certified: Azure AI Engineer Associate / Azure Solutions Architect Expert.
• Experience in industry-specific CRM implementations (e.g., financial services, healthcare, manufacturing).
• Familiarity with DevOps (Azure DevOps, GitHub) CI/CD pipelines for Dynamics 365 deployments.
• Experience with Copilot AI integration in Dynamics 365 and Power Platform.

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

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