Call Center Executive
1 day ago
Inbound Customer Care – Job Description
• Role – Handle inbound calls from customers regarding medical/emergency support, ambulance booking, and health queries.
• Customer Interaction – Answer calls politely, listen to the query, and provide correct information/assistance.
• Ambulance Booking Support – Register details, confirm location, and ensure timely ambulance dispatch.
• Problem Solving – Address customer concerns, guide them with correct process, and escalate issues if needed.
• Documentation – Update call details, booking info, and maintain records in system (CRM).
• Communication Skills – Good Hindi basic English required, clear voice, patient & empathetic approach.
• Shift Work – Rotational shifts as it is a healthcare emergency service (24x7 working environment).
• Target / KPI – Call handling time, customer satisfaction, accuracy in data entry.
• Growth – Scope to move into team leader / senior roles with experience.
Work Location - Thane Mumbai
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