Project Manager

Job Purpose - Manages a variety of types of projects/accounts to implement solutions to clients that result in excellent quality, customer satisfaction, retention and is on budget.  Applies deep project management, customer service expertise, product/solution experience, and knowledge of vertical sector, to efficiently and effectively implement projects and deliver a positive customer experience.

Skills and Experience:

• Operational Excellence Delivers a variety of projects, often of medium to high complexity, on-time, within budget and with high quality. Manages all facets of the project and account management with little to no instruction/supervision (e.g., work analysis/scoping, project methodology, planning, resourcing and scheduling, technology, monitoring and controls, additional business opportunities and communications). Devises and optimizes workflow processes that enable a more effective and efficient service to the customer. Acts as the main contact for the customer and monitors progress and achievement against established KPIs (e.g. quality objectives of on-time delivery and content quality, profitability of accounts). Takes corrective actions to resolve issues and keep project on track.
• Delivers Quality, Value and Results – Uses a variety of project management methodologies, tools, and problem solving techniques to optimize project quality and profitability. Contributes to continuous improvement, particularly in the area of root cause analysis and taking corrective action. Owns and coordinates an investigation into an escalation (e.g., client complaints, non-compliance). Helps to build customer loyalty by being proactive with the customer, for example, in handling problems before they escalate, identifying opportunities for improvement, identifying additional products and services that can help solve business issues.
• Functional Excellence – Applies deep project/account management expertise to identify areas for improvement (e.g., methods, processes, resources) that will increase customer satisfaction and business opportunities. Applies specific knowledge of the vertical and localisation technologies (e.g., Studio, TMS, Multitrans, World Server, Helix, Atlas) to meet the customer's expectations. Actively looks for ways to optimise customer experience and raises ideas to management. Works with other functions (e.g., Vendor management, Engineering, Risk & Quality) to drive customer excellence strategies and tactics and implement improvements.
• Relationship Building – Builds strong working relationships internally and externally with customers and qualified service providers (e.g., translators, proofreaders, interpreters, typesetters) to enable project team to work collaboratively and effectively. Cultivates long-term customer relationships and creates customer confidence by maintaining regular contact, assessing satisfaction, and uncovering concerns and business needs.
• Experienced professional with a full understanding of area of specialization
• Typically works on problems/projects of diverse complexity and scope
• This is a fully qualified, long-term career level
• Exercises independent judgment in selecting methods and techniques for obtaining solutions
• May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process

Life at RWS

RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere.

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence growing their business and connecting them to a world of opportunities.

Its why over 80 of the worlds top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences.

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

RWS Values

We Partner, We Pioneer, We Progress and well Deliver together.

For further information, please visit: RWS

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.