Technical Support Engineer

1 week ago

Ahmedabad Gujarat India Pune Maharashtra India Tech Holding Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About us:

Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.

About the Role

We are seeking a proactive and customer-focused Technical Support Engineer to provide responsive, expert support for international clients. In this role, you'll be the first point of contact for resolving IT issues — from basic troubleshooting via email/chat to complex configurations via phone. You will use remote desktop tools, write clear technical instructions, and escalate problems appropriately, earning the trust of customers through timely and accurate resolutions.

Key Responsibilities:
  • Deliver support via voice, email, chat, and remote desktop tools
  • Serve as the first point of contact for incoming service request calls
  • Communicate fluently with native English speakers and global users
  • Provide telephonic and ticket-based support to local and off-site users
  • Troubleshoot and support end-user software, hardware, and network issues
  • Record and manage tickets, following through to resolution and customer satisfaction
  • Diagnose and resolve technical issues including account setup, network configuration, VPN, DNS, DHCP, etc.
  • Guide users step-by-step via phone, chat, or email to resolve issues
  • Escalate unresolved issues to relevant internal teams (e.g., developers, admins)
  • Document issues and resolutions clearly in the help desk knowledge base
  • Follow up with users to confirm issue resolution and system stability
Required Skills & Qualifications:
  • Proven experience supporting Active Directory, Office 365 (Outlook), and Microsoft O365 administration
  • Experience with SharePoint administration
  • Basic to advanced Windows and application troubleshooting
  • Familiarity with technical terms and protocols (e.g., DNS, DHCP, VPN)
  • Knowledge of ticketing systems, SLA tracking, and escalation procedures
  • Experience with server/network monitoring tools and backup utilities
  • Must have on-call support experience and ability to multitask under pressure
  • Strong verbal and written communication skills, especially in English
  • Prior experience supporting international clients (preferred)
  • Basic knowledge of AWS and Linux is a plus
  • Customer-first mindset with high emotional intelligence
  • Strong time and task management skills
Nice to Have:
  • Experience with Intune administration
  • Familiarity with backup tools and monitoring platforms
  • Understanding of compliance and ITIL processes
What we offer:
  • Learning & Development Opportunities
  • Two rotational week-offs
  • Employee Family Health Insurance
  • Various leave types for work-life balance
  • Collaborative team culture and exposure to global IT support environments

Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. If you require accommodation in the application process, please contact our HR

  • Technical Support Engineer

    6 days ago

    Pune, Maharashtra, India, Maharashtra Dobot Robotics Full time

    Provide expert technical support to our channel partners and end usersYour primary tasks will be to support, train and develop our users and partners in India. Technical support will be handled through either email, telephone or on site at our users’ premises. You will be travelling approximately 90 days a year. Your role will include the following...

  • Technical Support Engineer

    3 weeks ago

    India BEE Incorporations Full time

    Company Description BEE Incorporations has been delivering Conscious Engineering solutions to enable green and healthy indoor spaces globally since 2009. The firm operates as a consultancy providing a range of services such as certifications, wellness advisory, smart building solutions, cloud-based monitoring, performance testing, and green materials...

  • Technical Support Engineer

    2 weeks ago

    India Pomeroy Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Troubleshoot and resolve technical support issues via telephone or web portal forour customers utilizing xDSL, Cable, Fiber, 3G/4G, Wireless, ISDN and VPNtechnologiesIncluding but not limited to Routers, Switches, AP/Wireless, VoIP, Wifi, FirewallCoordinate with CLEC's, ILEC's and ISP's to resolve issues Provide installation and desktop support (when...

  • Senior Technical Support Engineer

    4 weeks ago

    India PartnerOne Full time

    Netwitness part of the PartnerOne portfolio is a leading threat detection and response platform used by enterprises and government agencies worldwide With decades of experience in security analytics Netwitness helps security teams detect understand and respond to threats faster and more effectively across hybrid and cloud environments Position...

  • Technical Support Engineer

    4 days ago

    Pune, India Red Hat Full time

    Job Description About The Job The Red Hat Support Engineering group is seeking a Platform as a Service(PaaS) Engineer to help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize up-time and reduce IT costs. The Support Engineering group is dedicated to resolving issues quickly and...

  • Technical Support Engineer

    4 weeks ago

    India Twilio Full time

    Who we are At Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences Our dedication to and strong culture of connection and global inclusion means that no matter your location you re part of a...

  • Technical Support Engineer

    3 weeks ago

    India Sprinto Full time

    Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 250+ employees & helping 2000+ Customers across 75+ Countries. We are funded by top...

  • Technical Support Engineer

    2 weeks ago

    India Sprinto Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 250+ employees & helping 2000+ Customers across 75+ Countries. We are funded by top...

  • Principal Technical Support Engineer

    4 weeks ago

    Pune, India Aspen Technology Full time

    Job Description The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a...

  • Customer Support Engineer

    6 days ago

    Ahmedabad, Gujarat, India, Gujarat Bergen Systems Pvt Ltd Full time

    Company DescriptionBergen Systems Pvt Ltd provides robust, innovative, and durable solutions for the electronics industry in India. With a focus on PCB Assembly Equipment, Wire Processing Equipment, and Semiconductor Packaging Equipment, Bergen Systems has become a key supplier for industry leaders in India. For over 30 years, Bergen Systems has set...