Sales Manager

3 days ago

Noida, Uttar Pradesh, India HoseXperts Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Position Overview

We are looking for a Sales Manager – Noida to lead our Sales & Customer Service teams. This role is focused on monitoring Salesforce data, ensuring KPIs are achieved, and implementing practical strategies to drive sales conversions, timely case resolution, and team effectiveness. The manager will be responsible for ensuring SOP compliance, training the team, and proactively improving performance through structured plans and continuous monitoring.

Key ResponsibilitiesStrategy & Planning

  • Develop industry-specific strategies to improve lead conversion, objection handling, and customer retention.

  • Create structured plans for sales activities, customer service improvement, and case resolution.

  • Design targeted initiatives (e.g., objection handling playbooks, training refreshers, campaign-specific scripts) to improve KPIs.

  • Work with management to align Noida team performance to overall company goals.

Sales & Customer Service Execution

  • Monitor calls, WhatsApp conversations, and emails to identify gaps and coach team members.

  • Ensure Tier 2 case SOPs are implemented and adhered to, with timely resolution of all cases.

  • Ensure the team achieves defined KPIs:


• Lead conversion %


• Case resolution TAT


• Missed call % within SLA


• Customer engagement consistency

  • Drive adoption of Salesforce CRM workflows and hygiene practices (updating follow-ups, logging calls, attaching records).

Team Management & Training

  • Lead, motivate, and guide the Noida Sales & CS teams.

  • Conduct weekly call reviews and feedback sessions.

  • Train team members on sales scripts, objection handling, and SOP compliance.

  • Identify low performers and implement corrective actions (PIP/CAP).

  • Foster accountability and discipline within the team.

Performance Monitoring

  • Regularly monitor Salesforce dashboards & reports (data already prepared by HQ).

  • Review trends in KPIs and implement corrective measures when performance is below target.

  • Ensure team maintains CRM hygiene (no missed data entries, accurate updates).

  • Escalate critical issues (case backlogs, non-performing staff, customer escalations) to management with recommendations.

Required Skills & Competencies

  • Strong background in B2B Sales & Customer Service management.

  • Ability to analyze CRM data (Salesforce) and translate into actionable plans.

  • Strong communication and negotiation skills with hands-on coaching ability.

  • Knowledge of SOP implementation and process-driven management.

  • People management – ability to handle performance issues, discipline, and motivation.

  • Process orientation – structured in planning and execution.

Qualifications

  • Graduate/Post-Graduate in Business, Engineering, or related field.

  • 8–12 years of B2B experience, with at least 3 years in a team management role.

  • Experience in industrial distribution, OEM, or related sectors preferred.

  • Working knowledge of Salesforce CRM (user-level monitoring) and SAP order processes.

Location & Reporting

  • Base Location: Noida.

  • Reports To: Head of Sales (Delhi HQ).

  • Team: Sales Executives + Customer Service Representatives.

Why Join Us?

  • Opportunity to lead a key strategic sales & service hub.

  • Direct influence on KPIs that drive company growth.

  • Structured, process-driven environment with strong technology support (Salesforce, SAP, Ozonetel, Interakt).

  • Career growth aligned with the company's ambitious 100x scale-up vision.

  • Construction Helpline

    3 weeks ago

    Noida, Uttar Pradesh, India Manager HR Business Services Full time

    - Inbound and Outbound Calls Initiating inbound and outbound calls to potential customers based on leads provided by the team or generated through other sources - Product Service Knowledge Maintaining a thorough understanding of the products or services being offered in order to communicate features and benefits to potential customers effectively-...

  • E Commerce Manager D2C

    2 days ago

    Noida, Uttar Pradesh, India Purple United Sales Limited Full time US$ 80,000 - US$ 1,20,000 per year

    Job Description:Company Name     : Purple United Sales limitedWebsite :Location : Smartworks Corporate Park, Noida Sec 125 (Near Amity University)Post : Ecommerce Manager (D2C)Salary : Best in IndustryEmail Id :About This Role:D2C website As Ecommerce Manager you will lead all the marketing activities relevant to the website and reach the targets set by...

  • Sales Manager

    24 hours ago

    Noida, Uttar Pradesh, India Buck Publication Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time remote role for a Sales Manager based in Noida. The Sales Manager will be responsible for leading and managing the sales team, developing sales strategies, setting and achieving sales targets, and fostering relationships with clients. Daily tasks include analyzing sales data, creating sales reports, and working closely...

  • Sales Manager

    2 days ago

    Noida, Uttar Pradesh, India AEGIS VALUE HOMES LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAEGIS VALUE HOMES LIMITED is a real estate company based in Delhi, India. The company is headquartered at EF-10, 2nd Floor Inderpuri, Delhi. AEGIS VALUE HOMES LIMITED specializes in providing value-driven residential properties to its clients. The company is committed to delivering quality homes and exceptional customer service to meet the...

  • Sales Manager

    3 days ago

    Noida, Uttar Pradesh, India Innova ESI Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Summary:We are looking for a results-driven and dynamic Sales Manager to lead our sales team. The Sales Manager will be responsible for developing strategies to increase revenue, building strong client relationships, and ensuring sales targets are consistently achieved.Key Responsibilities:Develop and implement sales strategies to achieve business...

  • Sales Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Windows Mart Full time

    Job DescriptionCompany DescriptionWelcome to Windows Mart, a leading manufacturer of premium uPVC windows, doors, and Aluminium windows and doors in India. Our company strives to deliver top-quality products to ensure customer satisfaction and innovative designs that cater to diverse needs. We are located in Noida and are dedicated to providing exceptional...

  • Sales Manager

    1 day ago

    Noida, Uttar Pradesh, India Windows Mart Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWelcome to Windows Mart, a leading manufacturer of premium uPVC windows, doors, and Aluminium windows and doors in India. Our company strives to deliver top-quality products to ensure customer satisfaction and innovative designs that cater to diverse needs. We are located in Noida and are dedicated to providing exceptional product quality...

  • Sales Manager

    4 weeks ago

    Noida, Uttar Pradesh, India Niva Bupa Health insurance Full time

    Job DescriptionCompany DescriptionNiva Bupa Health Insurance Company Limited, established in 2008 and headquartered in Gurugram, Haryana, India, is a leading provider of affordable health insurance plans. We offer a comprehensive range of plans, including critical illness, personal accident, and individual and family health insurance. With a wide network of...

  • Sales Manager

    1 day ago

    Noida, Uttar Pradesh, India Niva Bupa Health insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionNiva Bupa Health Insurance Company Limited, established in 2008 and headquartered in Gurugram, Haryana, India, is a leading provider of affordable health insurance plans. We offer a comprehensive range of plans, including critical illness, personal accident, and individual and family health insurance. With a wide network of over 7600...

  • Sales Manager

    4 days ago

    Noida, Uttar Pradesh, India NeoCasa Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt NeoCasa Group, we are committed to building future-ready communities where quality, trust, and innovation meet. With a growing portfolio across plotted developments, townships, and residential spaces, NeoCasa stands as a symbol of responsible development rooted in transparency and long-term value creation. Our flagship offerings focus...