Sales Coordinator

2 days ago

Indore, Madhya Pradesh, India Shakti Pumps Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Summary

The Sales Coordinator plays a crucial role in supporting the sales function by ensuring efficient order processing, precise data management, internal coordination, and timely communication with customers and stakeholders. This position requires advanced proficiency in Excel, working knowledge of SAP, and strong communication abilities to ensure accurate, timely, and effective sales operations.

Key Responsibilities

Process sales orders through SAP: creation, tracking, updates, and resolution of discrepancies.

Maintain and update customer and product master data in SAP.

Generate, analyze, and distribute regular and ad hoc sales reports and dashboards using advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, macros, data visualization).

Assist in preparing quotations, proposals, contract documentation.

Serve as a point of contact for customers for order status, queries, issues, and ensure high customer satisfaction.

Liaise with internal teams (logistics, production, finance, marketing) to ensure timely product delivery and resolve order-related issues.

Track sales targets, KPIs, and provide insights or suggestions for process improvements.

Coordinate sales meetings, schedule calls or demonstrations, follow-ups.

Support promotions, sales campaigns, and periodic business reviews.

Maintain sales forecast inputs and assist in budgeting where required.

Qualifications & Skills

Education & Experience

Bachelors degree in Business, Marketing, Commerce, or related field (or equivalent experience).

1-2 years of experience in sales support / coordination or similar role.

Technical Skills

Strong proficiency in Microsoft Excel: data analysis, pivot tables, formulas (VLOOKUP, INDEX-MATCH, etc.), charting/dashboards; ability to automate or optimize reporting.

Working knowledge / hands-on experience with SAP (order processing, master data, reporting modules) or equivalent ERP systems.

Good computer skills in other MS Office tools (Word, PowerPoint) and ability to learn internal tools/CRMs.

Communication & Interpersonal Skills

Excellent verbal and written communication skills; able to interact clearly and professionally with internal teams and customers.

Strong interpersonal skills: listen well, provide clear updates, manage expectations.

Ability to negotiate or escalate issues when needed.

Other Skills

Highly organized with strong attention to detail.

Ability to multitask, prioritize, and handle competing deadlines in a fastpaced environment.

Analytical mindset: able to interpret data, spot trends, and propose improvements.

Problem solving attitude: proactive in identifying issues and working to resolve them.

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