Customer Service Specialist

19 hours ago

Chennai, Tamil Nadu, India Binance Full time ฿ 12,00,000 - ฿ 24,00,000 per year
Job Description

: Customer Service Specialist (KYC)

Company: Gulf Binance
Duration: Contract 3 months
Location: Thailand, Bangkok
Position: Customer Support Customer Support
Employment Type: Full-time Onsite or Remote / Remote

Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100 countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

This advertisement is for a position at Gulf Binance.

Key Responsibilities:
  • Review and verify user KYC applications, mainly from foreign users, ensuring accuracy, clarity, and compliance with local requirements.
  • Check documents (passport, ID, proof of address, selfie, etc.) for completeness, visibility, and data consistency.
  • Handle user inquiries related to KYC submission, document rejection, or verification status via chat or ticket.
  • Escalate suspicious or unclear cases to KYC Analyst / AML / Compliance per SOP.
  • Maintain verification turnaround time and accuracy targets while upholding data-privacy standards.
  • Coordinate with CS, AML, and Tech teams to resolve blocked or pending applications.
  • Provide feedback on recurring document issues or UX pain points to improve the KYC flow and user experience.
  • Participate in system testing or process updates when verification rules or templates change.
Key Requirements:
  • Bilingual English/Thai is required to be able to coordinate with overseas partners and stakeholders.
  • Proficient in English; able to read and verify foreign IDs/passports confidently.
  • Detail-oriented, organized, and accurate when reviewing user data and documents.
  • Good understanding of customer support and verification process - no deep AML investigation required.
  • Comfortable working with multiple systems and performing repetitive review tasks with consistency.
  • Able to work shifts, weekends, and under time-sensitive deadlines.
  • Strong sense of confidentiality, responsibility, and integrity in handling user data.
Why Binance:
  • Shape the future with the worlds leading blockchain ecosystem.
  • Collaborate with world-class talent in a user-centric global organization with a flat structure.
  • Tackle unique, fast-paced projects with autonomy in an innovative environment.
  • Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
  • Competitive salary and company benefits.
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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