
Infrastructure Ops Engineer
4 days ago
Position: Infrastructure Ops Engineer - JAMF
Contract Duration: 6 months (CTH)
Work Location: Bangalore, IN (Hybrid)
We are seeking a skilled macOS infrastructure specialist to manage and support enterprise-grade Apple device environments using JAMF Pro. This role involves workstation administration, software distribution, compliance enforcement, and technical consulting across a global footprint.
Key Responsibilities
Mac Workstation & Endpoint Management
- Administer and support macOS workstations using JAMF Pro
- Implement and maintain policies, configuration profiles, and scripts
- Ensure compliance with organizational security standards
- Provide Tier 2 and Tier 3 support for macOS clients
JAMF Pro Administration & Maintenance
- Install and manage JAMF Pro server infrastructure
- Monitor system performance and apply corrective actions
- Perform routine maintenance, database integrity checks, and application updates (patches, hotfixes, service packs)
Support & Troubleshooting
- Respond to and resolve helpdesk incidents and service requests (Level 1–3)
- Execute disaster recovery procedures for JAMF infrastructure
- Identify and implement corrective actions (CLCA)
Device Lifecycle & Profile Management
- Create and manage configuration profiles and compliance policies
- Enroll, provision, retire, and wipe macOS and iOS devices
- Configure macOS-specific profiles including ESP and branding for Company Portal
Software Packaging & Distribution
- Package and deploy LOB and store applications across macOS and iOS/iPadOS platforms
- Convert applications to JAMF-compatible formats and manage deployment groups
- Administer software metering and license distribution
- Maintain Self Service Portal content and provide Tier 2 support for distribution issues
Reporting & Analytics
- Generate hardware/software inventory and usage reports
- Customize inventory schema and build Power BI dashboards
- Administer JAMF web reporting and create custom reports
Project Coordination & Communication
- Coordinate infrastructure-related administrative tasks including scheduling, tracking, and change management
- Deliver metrics and utilization reports on operational review cycles
- Communicate technical information effectively to both technical and non-technical stakeholders
- Serve as liaison with internal teams, customers, and third-party vendors
Patch Management
- Manage patching for macOS workstations and non-ITS servers
- Approve and package security updates in alignment with enterprise standards
- Test and deploy updates according to rollout schedules
Basic Qualifications
- BS/Associate degree, technical certification, or equivalent experience
3–7 years of experience in:
macOS workstation and endpoint management
- Custom macOS package creation and deployment
- Integration with AD, LDAP, and Kerberos
- Supporting client/server environments and core networking technologies (LAN/WAN, SMTP, VPN, DNS, DHCP)
Preferred Qualifications
- Experience managing iOS/iPadOS devices
- Familiarity with BeyondTrust and CrowdStrike
- Azure VM administration
- Scripting proficiency in Bash, Python, or similar languages
- Experience in large-scale or international enterprise environments
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