Infrastructure Ops Engineer

6 days ago

Bengaluru, Karnataka, India Stellar Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position: Infrastructure Ops Engineer - JAMF

Contract Duration: 6 months (CTH)

Work Location: Bangalore, IN (Hybrid)

We are seeking a skilled macOS infrastructure specialist to manage and support enterprise-grade Apple device environments using JAMF Pro. This role involves workstation administration, software distribution, compliance enforcement, and technical consulting across a global footprint.

Key Responsibilities

Mac Workstation & Endpoint Management

  • Administer and support macOS workstations using JAMF Pro
  • Implement and maintain policies, configuration profiles, and scripts
  • Ensure compliance with organizational security standards
  • Provide Tier 2 and Tier 3 support for macOS clients

JAMF Pro Administration & Maintenance

  • Install and manage JAMF Pro server infrastructure
  • Monitor system performance and apply corrective actions
  • Perform routine maintenance, database integrity checks, and application updates (patches, hotfixes, service packs)

Support & Troubleshooting

  • Respond to and resolve helpdesk incidents and service requests (Level 1–3)
  • Execute disaster recovery procedures for JAMF infrastructure
  • Identify and implement corrective actions (CLCA)

Device Lifecycle & Profile Management

  • Create and manage configuration profiles and compliance policies
  • Enroll, provision, retire, and wipe macOS and iOS devices
  • Configure macOS-specific profiles including ESP and branding for Company Portal

Software Packaging & Distribution

  • Package and deploy LOB and store applications across macOS and iOS/iPadOS platforms
  • Convert applications to JAMF-compatible formats and manage deployment groups
  • Administer software metering and license distribution
  • Maintain Self Service Portal content and provide Tier 2 support for distribution issues

Reporting & Analytics

  • Generate hardware/software inventory and usage reports
  • Customize inventory schema and build Power BI dashboards
  • Administer JAMF web reporting and create custom reports

Project Coordination & Communication

  • Coordinate infrastructure-related administrative tasks including scheduling, tracking, and change management
  • Deliver metrics and utilization reports on operational review cycles
  • Communicate technical information effectively to both technical and non-technical stakeholders
  • Serve as liaison with internal teams, customers, and third-party vendors

Patch Management

  • Manage patching for macOS workstations and non-ITS servers
  • Approve and package security updates in alignment with enterprise standards
  • Test and deploy updates according to rollout schedules

Basic Qualifications

  • BS/Associate degree, technical certification, or equivalent experience

  • 3–7 years of experience in:

  • macOS workstation and endpoint management

  • Custom macOS package creation and deployment
  • Integration with AD, LDAP, and Kerberos
  • Supporting client/server environments and core networking technologies (LAN/WAN, SMTP, VPN, DNS, DHCP)

Preferred Qualifications

  • Experience managing iOS/iPadOS devices
  • Familiarity with BeyondTrust and CrowdStrike
  • Azure VM administration
  • Scripting proficiency in Bash, Python, or similar languages
  • Experience in large-scale or international enterprise environments

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