Infrastructure Ops Engineer
6 days ago
Position: Infrastructure Ops Engineer - Teams/O365
Contract Duration: 6 months (CTH)
Work Location: Bangalore, IN (Hybrid)
Responsibility:
We are seeking an experienced IT Engineer to support collaboration tools and enforce IT standards across the organization. This role involves advanced troubleshooting, documentation development, and escalation management, with a strong emphasis on Microsoft 365 technologies.
Key Responsibilities
- Understand the purpose and functionality of deployed collaboration tools and the rationale behind their standardization.
- Perform advanced troubleshooting using vendor documentation and industry best practices.
- Serve as the final escalation point for IT policy enforcement and product-related issues.
- Escalate unresolved incidents to vendors and ensure timely resolution.
- Analyze user-reported issues to identify recurring patterns and systemic problems.
- Develop comprehensive user guides and technical documentation for end users and helpdesk teams.
Required Qualifications
- Minimum 3–7 years of experience (based on grade level) administering:
- Microsoft Teams: Meeting policies, app configurations, team governance
- Microsoft SharePoint: Access controls, retention policies, site administration
- Microsoft OneDrive: Sync troubleshooting and basic support
- Hands-on experience with cross-tenant and cross-company migrations, particularly in M&A contexts.
- Background in IT engineering or a relevant degree in MIS, Computer Science, or Business Administration with IT focus.
- Familiarity with ITIL practices and ticketing platforms like ServiceNow.
- Working knowledge of AzureAD/EntraID and hybrid cloud/on-prem infrastructure.
- Understanding of Microsoft Exchange fundamentals.
Preferred Skills
- Administration of Microsoft Teams Rooms
- Experience with Microsoft Intune and Endpoint Manager
- Proficiency in PowerShell scripting
- Familiarity with Microsoft Graph API
- Experience building solutions using PowerApps and Power Automate
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