Junior telephone operator

1 week ago


Sriperumpudur Chennai Tamil Nadu, India GESTAMP AUTOMOTIVE CHENNAI PVT LTD Full time
  • A Junior Telephone Operator manages incoming calls, answers inquiries, provides basic info, and redirects calls using a switchboard, focusing on efficient call handling, message taking, and ensuring caller satisfaction with professionalism, basic computer skills (CRM/MS Office), and strong communication for entry-level roles in various sectors. Key Responsibilities:
  • Call Management: Answer, screen, and transfer calls to the right people or departments.
  • Information & Assistance: Provide general company info, product details, or directions to callers.
  • Message Handling: Accurately take, record, and relay messages when direct contact isn't possible.
  • Customer Service: Handle basic queries, resolve simple issues, and maintain a positive tone.
  • Record Keeping: Update caller details, contact lists, and maintain call logs.
  • Emergency Support: Follow protocols for handling emergency calls.
  • Basic Clerical Tasks: May include data entry, filing, or updating directories.
  • Required Skills & Qualifications:
  • Communication: Excellent verbal skills, clear voice, and professional telephone etiquette.
  • Computer Skills: Basic knowledge of computers, MS Office, and Customer Relationship Management (CRM) software.
  • Personal Attributes: Patient, detail-oriented, good listener, ability to multitask, and a positive attitude.
  • Education: High school diploma or equivalent often required.
  • Typical Environment: Found in hospitals, corporate offices, BPOs, and customer support centers. Focus is on operational efficiency and service quality, with junior roles handling primary call volume.
  • Tamil candidates only

Job Types: Full-time, Permanent

Pay: ₹9, ₹20,349.40 per month

Benefits:

  • Food provided

Work Location: In person


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